Join us as a Markets Finance Application Support at Barclays where you will ensure the stability, resilience, and performance of critical GTSM applications. You will act as a Support Lead, driving operational excellence across global production support teams, leading major incident management, stakeholder engagement, service governance, and continuous improvement initiatives to deliver a best-in-class Run-the-Bank (RTB) support service.

To be successful as a Markets Finance Application Support, you should have experience with:

• Application / Production (RTB) Support within Markets, Finance or Risk technology environments.
• Incident, Problem and Major Incident Management (P1/P2 support).
• Troubleshooting, root cause analysis and service restoration of critical applications.
• Monitoring, batch support, operational governance and financial control processes including month-end activities.

Some other highly valued skills may include:

• Experience acting as a Subject Matter Expert (SME) for GTSM applications, providing technical leadership and guidance during incidents, changes and platform enhancements.
• Strong Site Reliability Engineering (SRE) mindset with focus on automation, observability, service resilience, reliability engineering and reduction of operational toil.
• Hands-on experience with Observability platforms, telemetry, dashboards, alerting frameworks, distributed tracing and proactive service health monitoring.
• Experience leveraging AI/GenAI tools to improve operational efficiency, incident diagnostics, knowledge management, automation and support productivity.
• Exposure to GTSM domains such as P&L, Valuations, Risk, Finance Stores, or Regulatory Reporting platforms.
• Experience with monitoring tools such as ITRS, Netcool, AppDynamics or Kibana.
• Knowledge of Linux/Unix, SQL, automation and DevOps tooling.
• Experience with resilience testing, disaster recovery, service improvement and operational risk management.

Key Responsibilities

• Act as the technical SME and support lead for designated GTSM platforms, owning service stability, operational governance and stakeholder engagement.
• Champion SRE and Observability best practices through enhanced monitoring, telemetry, alerting, service-level objectives (SLOs), automation and self-healing capabilities.
• Drive adoption of AI/GenAI-enabled solutions to improve incident management, operational analytics, knowledge discovery and support efficiency.
• Provide leadership and oversight for production support services across critical GTSM applications.
• Lead major incident calls, drive service restoration, stakeholder communications and post-incident reviews.
• Manage service performance, operational KPIs, risk and control adherence, and support governance forums.
• Partner with Development, Infrastructure, Business and Vendor teams to improve platform stability and resilience.
• Drive automation, monitoring enhancements, problem management and continuous service improvement initiatives.
• Coach and mentor support analysts while fostering a culture of accountability, collaboration and operational excellence.
• Support change, release and weekend implementation activities, ensuring minimal business disruption.

You may be assessed on key critical skills relevant for success in role, such as leadership, risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Pune.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.