Now hiring! Customer Care Coordinator - Automotive Refinish

Southfield, MI

We are looking for a Customer Care Coordinator to join our Coatings team in Southfield, MI.

Come create chemistry with us!

BASF Automotive Refinish Coatings Solutions offers high-quality refinish paint brands and paint-related products to body shops from around the world. Our solutions are approved by the world’s leading automotive manufacturers for the repair of their vehicles. We provide collision centers with a vast array of solutions that help drive their business performance and efficiency. At the heart of our business are our people and our trainers who take care of our customers’ needs including car painting skills, advanced body shop management solutions, and sophisticated management solutions.

Under direct supervision of the Customer Care Manager, this position is responsible for the entire order fulfillment process. The successful candidate will understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers. Our dedicated Customer Care Team communicates with confidence and reacts quickly to resolve customer issues. Whether it’s answering service questions, directing customers to the BASF product experts, or following up on a shipment, we consider our Customer Care team to be our problem solving and solution “champions” delivering winning results to customers.

As a Customer Care Coordinator - Automotive Refinish, you create chemistry by...

• Effectively and efficiently managing order to cash process activities such as entering and processing orders, expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process and removing obstacles that may impact customer requirements and BASF ability to satisfy them.
• Understanding and following customer non-conformance process.
• Completing material availability inquiries and price discrepancy reporting.
• Performing concise and timely accounts receivable reconciliation.
• Contributing directly to supply chain initiatives of Days Sales Outstanding (DSO) including managing slow moving or aged inventory reduction via direct interaction with sale/product management and customers.
• Providing consistent quality service and acting as liaison for customers and external service providers.
• Understanding and enforcing stated business rules and raise awareness to situations where resolution requires cross functional coordination

If you...

• Have a HS Diploma or equivalent with at least 2 years of professional experience (internships included) OR a Bachelor's degree with at least one year experience preferred.
• Have computer proficiency with Microsoft office suite of products (Outlook/Excel/Word) and web-based applications.
• Have demonstrated ability to handle multiple PC applications.
• Have ability to interact with the customer in helpful and friendly manner and to understand customer needs and work well in a team environment.
• Have ability to set priorities and manage time in a dynamic working environment.
• Have strong verbal and written communication skills and strong problem-solving skills.

It is Desired…

• A degree in supply chain management or Logistics; knowledge and understanding of supply chain process, materials planning
• Knowledge and/or skill in SAP (Cobalt or S4HANA)
• Developed business acumen
• Knowledge of Non-conformance Management (NCM) process
• Basic knowledge of eCommerce platforms

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.