Senior Officer, Customer Service(006186)
BASF
Customer Service
Shanghai, China
Posted on Dec 12, 2024
Objectives:
• Take full responsibility for providing quality and efficient customer service to customer.
• Proactively manage the service requirements of assigned major customer accounts in coordination with the responsible sales personnel in order to secure and expand business opportunities.
Main Tasks:
1. OTC related (65%)
• Prepare Sales order: maintain master data
• Process Order: Create, change and complete sales order; transmit Purchase Order, apply credit block release, apply GTS block release, create Delivery Order, Account Receivables follow up
• Monitor Order Status: check order status and follow up with planner and supply company on supply availability and on-time shipment; order change handling and monitoring; proactively inform customers (external/internal) of updated delivery schedule; monitor invoice status
• Document Handling: collect requested shipping documents on-time and verify accuracy; create documents (Sales contracts, etc.) as per business requirements.
• Exceptional Order Handling: return order, credit notes/ debit notes creation
• Handling NCM: register and coordinate customer complaints in NCM system; actively communicate status of customer and internal work partners; raise credit /debit notes or return orders.
• Market Intelligence: Provide best possible service to customers and promote the establishment of long term customer relationship to ensure a sound profitable future customers base
coordinate with relevant personnel such as sales, logistics, warehouse, finance and production etc to solve problems and to ensure all necessary corrective & preventive actions are taken in accordance with serving standards.
• Customer interaction: receive, assess and follow up on customer enquiries, requests, feedback and market information together with Sales; take necessary action to solve service-related problem and reply to customer professionally and timely
2 Customer Account Specialist (15%)
• Extend engagement with customer, to enhance customer intimacy and operational excellence.
3 SBU Support (20%)
• Sales performance analysis
• Price/business rule implementation monitor, together with PM and SBU head
• Key contact for weekly update for SBU on process change, supply/order/billing situation and business development.
Requirements:
1. Education: BA degree in business management, supply chain management or equivalent experience.
2. Working Experience: Minimum 5 years in SCM / Logistics / Project Management area
3. Other requirements:
• Strong SAP and PC skills to assist with job tasks.
• Familiar with foreign trade practice
请时刻警惕任何可能的招聘欺诈行为！请注意，巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。
• Take full responsibility for providing quality and efficient customer service to customer.
• Proactively manage the service requirements of assigned major customer accounts in coordination with the responsible sales personnel in order to secure and expand business opportunities.
Main Tasks:
1. OTC related (65%)
• Prepare Sales order: maintain master data
• Process Order: Create, change and complete sales order; transmit Purchase Order, apply credit block release, apply GTS block release, create Delivery Order, Account Receivables follow up
• Monitor Order Status: check order status and follow up with planner and supply company on supply availability and on-time shipment; order change handling and monitoring; proactively inform customers (external/internal) of updated delivery schedule; monitor invoice status
• Document Handling: collect requested shipping documents on-time and verify accuracy; create documents (Sales contracts, etc.) as per business requirements.
• Exceptional Order Handling: return order, credit notes/ debit notes creation
• Handling NCM: register and coordinate customer complaints in NCM system; actively communicate status of customer and internal work partners; raise credit /debit notes or return orders.
• Market Intelligence: Provide best possible service to customers and promote the establishment of long term customer relationship to ensure a sound profitable future customers base
coordinate with relevant personnel such as sales, logistics, warehouse, finance and production etc to solve problems and to ensure all necessary corrective & preventive actions are taken in accordance with serving standards.
• Customer interaction: receive, assess and follow up on customer enquiries, requests, feedback and market information together with Sales; take necessary action to solve service-related problem and reply to customer professionally and timely
2 Customer Account Specialist (15%)
• Extend engagement with customer, to enhance customer intimacy and operational excellence.
3 SBU Support (20%)
• Sales performance analysis
• Price/business rule implementation monitor, together with PM and SBU head
• Key contact for weekly update for SBU on process change, supply/order/billing situation and business development.
Requirements:
1. Education: BA degree in business management, supply chain management or equivalent experience.
2. Working Experience: Minimum 5 years in SCM / Logistics / Project Management area
3. Other requirements:
• Strong SAP and PC skills to assist with job tasks.
• Familiar with foreign trade practice
请时刻警惕任何可能的招聘欺诈行为！请注意，巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。