We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF!

Objectives of the Position

Reporting to the Senior Manager, Global Business Service Asia Pacific, you will:

• Manage projects delivery of roll-out services to BASF group companies and ensure services are in accordance with established processes and work procedures and in compliance with BASF policies and local company legal and statutory requirements.
• Provide guidance and work with delivery teams to determine and manage scope of work, timeline and budget of project delivery.
• Resolve issues via interaction with key stakeholders and development of solutions.

Job Responsibilities

Project Delivery

• Undertake assigned projects and monitor both project and staff performance, and implement corrective action when needed
• Work closely with other service streams and the local country platform to ensure smooth project delivery
• As subject matter expert, provide hands-on support when required and proactively ensure project queries are resolved. Inform stakeholders about critical issues on a timely manner
• Provide support to team members resolving project issues including communication with project sponsors, and other project members

Continuous Improvement

• Understand regional and country specific requirements for project delivery. Review the existing processes, infrastructure, team setup, project reporting approach and identify opportunities for improvement
• Maintain and improve the knowledge database of projects implemented, frequently analyze occurring issues and seek for sustainable solutions to facilitate continuous learning, development and cross sharing of knowledge throughout the team
• Identify cross-functional improvement opportunities by cooperating with internal and external teams
• Continuous consultation with respective service delivery team and the relevant regional functions and local country platform involved in project delivery to ensure successful implementation across the region

Team Management

• Form a high-performing operational team and create an environment that is conducive to ideas and utilizes learning from experience and provide guidance as a compelling leader
• Deliver high quality work by ensuring roles and responsibilities are defined and knowledge is transferred within the team
• Hold regular individual performance review and provide feedback and coaching within the group and/or individual team member
• Facilitate open communication and proactively manage team’s motivation and morale

Compliance and Quality Management

• Ensure team members’ awareness and compliance to relevant policies, processes and procedures

Reporting

• Maintain monthly report in collaboration with relevant teams that accurately reports the project performance
• Oversee the demand plan maintenance which enables teams to predict the resource requirement for incoming project, enhancement and support activities

Requirements

• Bachelor’s degree in Business Administration, Finance, Information Technology or related discipline
• Minimum 4 to 6 years of project management experience with 2 years of supervisory/project lead exposure
• Track record in leading and managing a complex work group of about 10 – 60 people; managing operations of a Shared Service Center and/or Global Business Services is of advantage
• Profound knowledge of SAP S4 HANA and its processes as well as experience in implementation is of advantage
• Project Management Professional (PMP), SCRUM Master or other similar professional qualification related to Project Management is of advantage
• Some knowledge in ERP systems implementation methodology and supply chain process are of advantage
• Well versed in Microsoft Office (Word, Excel, PowerPoint, Visio, Project)
• Excellent communication and stakeholder management skills
• Good in written and spoken English, knowledge of any other Asian language is of advantage
• Occasional traveling is required

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital.

We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.