WELCOME TO BASF

The world needs innovations, and our team needs you!

BASF is the world's leading chemical company #WeCreateChemistry and one of the best places to work and develop your career. We are looking for diverse, passionate, and creative talent who wants to make a difference. BASF Española S.L. markets more than 5,000 products to meet the needs of our customers and society across a wide variety of sectors.

The chemical industry is changing; and so is BASF. Discover our new strategy: #WinningWays

Do you want to boost your career to the next level and create chemistry with us?

WHAT YOU WILL DO

Agricultural Solutions Spain/Portugal is currently in the initial stage of the migration to SAP 4/HANA as part of the Differentiated Steering Project, creating an opportunity to temporarily hire a dedicated individual to reinforce our Supply Chain & Customer Care team. Your main responsibilities will include the following activities:

• Ensuring accurate and timely processing of customer orders by verifying that invoices and credit notes are issued correctly in accordance with tax regulations.
• Handling customer product returns, addressing non-conformities, and interacting with logistics providers, which is crucial as the role involves direct contact with local suppliers.
• Providing the sales team with relevant information regarding order processing and delivery status while maintaining up-to-date the customer master data.
• Supervising stock levels in the system to ensure they are accurate and aligned with BASF SE and Agro BV figures, monitoring aging stock analysis, and participating in physical inventory.
• Ensuring the correct application of commercial policy by utilizing IT tools and established processes within the customer service team, which includes updating the Web Order Entry and SAP sales master data for customers, articles, offers, commercial plans, campaigns, and price lists.
• Supporting the Iberia Supply Chain Manager in coordinating activities related to refilling, repackaging, and relabeling as determined at the country level.

WHAT YOU OFFER

• University Degree in Business Administration or similar
• Fluent in Spanish and English both spoken and written. Proficiency in Portuguese is advantageous
• Excellent communication and interpersonal skills with the ability to build relationships with customers and international network
• Minimum of 3 years of relevant experience in Customer Service Management
• Advance/Expert knowledge of SAP COBALT modules for Sales Order Management, Excel, Sales Force and MS Office programs
• Strong problem-solving skills, with the ability to identify root causes and implement effective solutions

WHAT WE OFFER

• Healthy work environment: where your safety and health (both physical and mental) are always our priority.
• Attractive salary package: based on a fixed salary and a bonus based on performance.
• Flexible compensation plan: to take advantage of services such as Health Insurance, Childcare, Transportation Card, and Training, among others.
• Professional development: we promote continuous training and access to internal vacancies to keep growing at BASF.
• Work-life balance measures: as well as financial assistance for the schooling of children.
• Flexible work: with the chance to work from home and adjusting your schedule, depending on your position and workplace.
• And much more.

HOW TO PARTICIPATE IN THE PROCESS

Send your CV through the job offer so we can get to know each other. If your profile matches, we will call you from the Spanish Talent Acquisition team in Germany (prefix +49) and support you throughout the process. With each step, you will be closer to meeting your future team!

If you have any further questions about this process, please contact:

Ingrid Castro (ingrid-janet.castro-escobedo@basf.com)

*Please note that we will not be able to accept your resume via this email.

MORE ABOUT BASF

We celebrate diversity and actively promote an inclusive work environment where every voice is heard and every idea is valued, regardless of age, gender, marital status, ethnicity, religion, physical/mental condition, or sexual orientation. #BeYourself

We are Creative, Open, Responsible and Entreprenurial people. This are our values, they guide us and describe who we are and how we act. If you identify with them, BASF is the place for you!

Diversity is our greatest strength!

Become a part of our winning formula for success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.