CUSTOMER SERVICE TEAM SPECIALIST

In the Performance Materials Division, we develop innovative plastics and foams for all kinds of applications. Whether it is for cars, buildings or sports goods – we always look for the ideal material solution. To do this, we work closely with our customers: from production and logistics to research and sales, all the way to component testing, design consulting and simulation.

RESPONSIBILITIES

• Works as part of customer service team assuring high-quality service & interactions with customers
• Coordinates Customer Service Team to deliver best-in-class services and support management with personnel and strategic planning
• Ensures service quality by participating in daily operations, managing team workload and monitoring performance
• Supports & enables team to find solutions for all professional questions raised by stakeholders/team members
• Fosters knowledge and expertise within the organization to ensure effective training, support and know-how documentation
• Gathers needs & contributes with own ideas to continuous improvement & digitalization
• Participates in projects for efficiencies and innovation
• Keep up with the latest trends to develop new tools and solutions for future customer service

QUALIFICATIONS

• Master degree in business administration, supply chain or related field
• 3+ years of professional experience in similar position
• Very good knowledge of the ERP SAP system
• Ability to demonstrate strong customer focus with entrepreneurial drive
• Excellent communication skills, networking and strong team orientation
• High proficiency in Microsoft Office and working knowledge of customer service software, databases and tools
• Fluent English and additional one of the languages: Swedish, Dutch, Slovak, Portugeese, Czech, French, Italian, Hungarian, Spanish, Romanian, Maroccan, Turkish

BENEFITS

• We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance
• You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work
• At work, our values are important to us: innovation, openness, flexibility and attractiveness

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.