Now hiring! OEM Technical Service Manager

Southfield, MI Hybrid

BASF's Automotive Coatings group is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. We employ over 10,000 people operating in more than 70 sites worldwide.

In this position you will manage the Customer Site Service Organization which supports the daily operation of BASF products at our Customer Automotive Assembly Plants. The role responds to customer requirements, enforces product quality/performance specifications, and supports new product/application development. The Technical Service Manager (TSM) will manage and support the on-site customer site service teams to ensure BASF Coatings are meeting customer expectations, support problem solving and troubleshooting as necessary, escalate customer quality issues internally as needed for support, and drive efficiencies within the customer site service organization. S/he will develop and support customer relationships.

What you'll do:

• Assurig product performance meets or exceeds customer expectations and supporting business objectives to be our customer’s supplier of choice.
• Enhance BASF’s reputation with the customer. Integrating within the business and technical community to bring additional value to ECO coatings customers.
• Enforcing product quality/performance specifications, and supporting new product/application development.
• Managing KPIs (i.e. Technical Service Cost/Net Sales) and digital solutions to drive efficiency improvement.
• Managing existing internal BASF and external Customer relationships and developing new ones.
• Continuously increasing market intelligence and updating customer and competitor data. Lead strategy planning and execution and driving alignment connecting sales functions to marketing, technical, quality, supply chain, manufacturing, etc.
• Influencing positive outcomes, mentoring and driving team success, you will serve as the key contact for GM/Ford accounts in NA.
• Providing accurate sales forecasts, supporting efficient planning of products and services.
• Defining and implementing an account plan to achieve sales and profitability growth in line with BU strategies.

If you...

• Have a Bachelor’s degree in chemistry, engineering, business.
• Possess at least 8 years background in experience in coatings paint technology, applications and manufacturing or other automotive OEM industry.
• Have a minimum of 5 years of leadership experience, Especially leading a diverse team. Identifying development opportunities and executing development plans.
• Possess superior communication abilities and are able to influence all levels of the internal BASF and external Customer organizations.
• Have a strong entrepreneurial drive and business acumen to efficiently improve opportunities and develop and execute plans in a cost-effective and timely manner.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.