Customer Service & Supply Chain Specialist (m/f/d)
BASF
The world needs innovations, and our team needs you!
BASF is the world's leading chemical company #WeCreateChemistry and one of the best places to work and develop your career. We are looking for diverse, passionate, and creative talent who wants to make a difference. BASF Española S.L. markets more than 5,000 products to meet the needs of our customers and society across a wide variety of sectors.
The chemical industry is changing; and so is BASF. Discover our new strategy: #WinningWays
Do you want to boost your career to the next level and create chemistry with us?
WHAT YOU WILL DO
At Agricultural Solutions (AP), we are a team of dedicated people who care about the future of farming. As an industry leader with a broad portfolio of fungicides, insecticides, herbicides and seed treatments, BASF helps farmers sustainably increase the production and quality of their crops. As Customer Service & Supply Chain Specialist, these will be your key responsibilities:
- Agricultural Solutions Spain & Portugal is implementing the Differentiated Steering Project. As primary focus during the implementation, you will lead and support the transition to SAP S/4HANA for the Agricultural Solutions operations in Portugal.
- Manage customer orders and coordinate with logistics partners to ensure timely and accurate deliveries.
- Maintain and update master data in SAP, including customers, products, offers, campaigns, and pricing.
- Ensure accurate invoicing and credit note processing, aligned with corporate and tax regulations.
- Support the sales team with order tracking, delivery updates, and customer data management.
- Handle returns and non-conformances, ensuring smooth resolution with customers and logistics.
- Monitor inventory accuracy, participate in annual stock counts, and manage aging stock.
- Assist in supply chain operations, including refilling, repackaging, and relabeling activities with local suppliers.
WHAT WE NEED FROM YOU
- Bachelor’s degree in Business Administration or related field
- 4–5 years of experience in logistics, customer service, or supply chain roles
- Strong knowledge of SAP (especially module of Order to Invoice / Order to Cash, preferable experience with S/4HANA) and Excel
- Proficient in MS Office; familiarity with IBP and Salesforce is a plus
- Fluent in English and Spanish; Portuguese is a plus
- Strong communication, customer focus, and collaboration skills
- Proactive, innovative, and entrepreneurial mindset
WHAT WE OFFER
- Healthy work environment: where your safety and health (both physical and mental) are always our priority.
- Attractive salary package: based on a fixed salary and a bonus based on performance.
- Flexible compensation plan: to take advantage of services such as Health Insurance, Childcare, Transportation Card, and Training.
- Investments for your future: with a Pension Plan, Accident Insurance, Life Insurance, and even the opportunity to participate in the Stock Program after one year in the company.
- Professional development: we promote continuous training and access to internal vacancies to keep growing at BASF.
- Work-life balance measures: as well as financial assistance for the schooling of children.
- Flexible work: with the chance to work from home and adjust your schedule, depending on your position and workplace.
- Sports sections: where you can connect with colleagues and play different sports.
- And much more.
HOW TO PARTICIPATE IN THE PROCESS
Send your CV through the job offer so we can get to know each other. If your profile matches, we will call you from the Talent Acquisition team in Germany (prefix +49) and support you throughout the process. With each step, you will be closer to meeting your future team!
If you have any further questions about this process, please contact:
Andrea Lopez (andrea.lopez-gutierrez@basf.com*)
*Please note that we will not be able to accept your resume via this email.
MORE ABOUT BASF
We celebrate diversity and actively promote an inclusive work environment where every voice is heard and every idea is valued, regardless of age, gender, marital status, ethnicity, religion, physical/mental condition, or sexual orientation. #BeYourself
We are Creative, Open, Responsible and Entrepreneurial people. These are our values, they guide us and describe who we are and how we act. If you identify with them, BASF is the place for you!
Diversity is our greatest strength!
Become a part of our winning formula for success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.