• Lead Non-Conformance management and customer complaint investigation. Cooperate with the related departments to resolve Quality complaints.
• Assist Quality manager with implementation of the overall Quality system plans, coordination activities and objectives in accord with the ISO related systems to meet BASF and customer requirements.
• Act in accordance with Quality control procedures instructions, defined policies / procedures, and standards for raw materials, in-process materials and finished products inspection to assure material / product meet Quality control standards.

A.1 Site Non-Conformance Management

• Lead Non-Conformance Management in Yokkaichi Kasumi site and responsible to record all internal / external Quality issue(s).
• Coordinate and cooperate with the production and related departments to find out product Quality defects, investigate root cause and manage product downgrade or special release where applicable.
• Lead investigation of key issues and participate in the regional Quality project. Ensure the effective implementation of preventive and corrective measures to prevent recurrence.
• Prepare and verify all NCM Customer Reports are submitted to customer in an accurate and professional manner. Follow-up agreed actions / deadlines.
• Drives customer complaint settlement needs including compensation to minimize risk to the business. Compile and analyze complain data to detect trends and initiate / lead improvement projects as required.
• Pre-empt / highlight potential business impacts from NCM to Site Management and Regional Quality, including recommendations and resolutions to overcome the challenges.

A.2 Support Site Quality Management

• Coordinate with all relevant functions to set up ISO system, maintain, monitor and update related procedures and documents when necessary to secure the certification.
• Support ISO 9001 internal / external audit and effectiveness check.
• Prepare documents and support Quality manager to manage customer and supplier audit.
• Support the preparation and organization affairs of management review.
• Support in implementing of Quality Improvement Projects / Tasks.

A.3 Support Site Quality Control

• Support to establish Quality control procedures and responsible for testing harmonization activities.
• Responsible for rectifying all equipment in the QA/QC laboratory according to the equipment manual or instructions from suppliers to ensure the timely and accurate completion of experiments.
• Responsible for the set-up, proper use and maintenance of all lab equipment to ensure their Quality.
• Maintenance of inspection equipment to meet Quality control standards, make suggestions with regard to procedures, standards and equipment to maintain product Quality.

A.4 Toller Quality Management

• Cooperate with toller to ensure finished products testing in accordance with the established systems. Confirm toller Quality control procedures are properly carried out and meet Quality standards / specifications.
• Coordinate toller non-conformance and collaborate with toller to find best resolutions to minimize risk for the business. Ensure root cause(s) is identified and corrective / preventive actions assigned.
• Organize regular meetings with toller for continuous improvement and initiate improvement project with toller as required.

A.5 Support Management of Raw material & Product Specification / Assurance Agreements

• Support Quality manager on the management of raw material & product specification and agreements.
• Support data analysis from routine inspection to identify trends and deviation.

A.6 Support Quality Communication, Reports and Training

• Support Quality manager to prepare report and sharing with Regional QM team.
• Prepare and maintain related Quality data, analysis and reports, provide to related parties as per required.
• Educate and instruct production personnel in recommended Quality testing, equipment sanitation and housekeeping practices. Evaluate and take corrective action when necessary.
• Promote Quality culture via sharing of Quality requirements and knowledges to enhance the employees’ Quality awareness and skills, e.g., World Quality Week, BJL Monthly TPU meeting, Monthly YK QA-PRD meeting, etc.

Key shared accountabilities

• Supports product recalls.
• Contributes to contract management.
• Contributes to specifications management.
• Supports customer request handling (Quality and management system related).
• Supports implementation of improvement measures.

Education

Education: Bachelor degree or above in chemistry.

Working Experience

Working Experience: Minimum 5 years in production, R&D or QA field

Technical & Professional Knowledge

Know-how (KH)

• Excellent knowledge of production/chemical and the respective Quality assurance/performance characteristics
• Good understanding of Quality/Environmental Safety standards (ISO 9001, IATF 16949, ISO 17025, ISO 18001, ISO 14001) and requirements concerning non-conformance management (customer complaints)
• Good communication skills with reading/writing/listening/speaking in English.

Problem Solving (PS)

• Capability to resolve complex, high risk / liability customer’s complaints that might result in recall.