Technical Service Manager(007232)
BASF
IT
Shanghai, China
Posted on Feb 24, 2026
Overview:
We are seeking a Technical Service Manager to provide proactive, professional on-site services to our catalyst customers for Sulfuric Acid, Phthalic Anhydride, and Maleic Anhydride plants across China. This role involves supervising catalyst filling, supporting plant start-ups, conducting technical measurements, troubleshooting operational issues, and delivering expert technical consultation. You will also collaborate closely with our sales and marketing teams to ensure high levels of customer satisfaction.
Key Responsibilities:
• Supervise catalyst filling operations at customer plant sites throughout China, including hands-on fieldwork.
• Provide start-up assistance following catalyst exchanges at customer facilities.
• Offer technical consultation on catalyst applications, including performance evaluation and optimization, accompanied by detailed technical reports.
• Conduct on-site measurements using specialized equipment.
• Prepare, update, and improve operational manuals and procedures to ensure best practices.
• Collaborate with local teams to exceed customer expectations and strengthen customer satisfaction.
• Maintain regular contact with customers, collecting, documenting, and uploading operational data to internal databases.
• Conduct on-site technical visits and virtual meetings as part of value-added service offerings.
• Ensure that service equipment is well maintained and manage procurement and shipment of necessary accessories.
• Education: University degree in Chemical Engineering or Chemistry.
• Experience: Minimum 3 years of experience in chemical plant operations with direct technical support responsibilities.
• Knowledge: Familiarity with catalysts is desirable; strong analytical and troubleshooting skills required.
• Languages: Proficiency in Chinese and English.
• Travel: Willingness to travel extensively (up to 70%) within China & options to travel outside China for global team meetings.
请时刻警惕任何可能的招聘欺诈行为！请注意，巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。
We are seeking a Technical Service Manager to provide proactive, professional on-site services to our catalyst customers for Sulfuric Acid, Phthalic Anhydride, and Maleic Anhydride plants across China. This role involves supervising catalyst filling, supporting plant start-ups, conducting technical measurements, troubleshooting operational issues, and delivering expert technical consultation. You will also collaborate closely with our sales and marketing teams to ensure high levels of customer satisfaction.
Key Responsibilities:
• Supervise catalyst filling operations at customer plant sites throughout China, including hands-on fieldwork.
• Provide start-up assistance following catalyst exchanges at customer facilities.
• Offer technical consultation on catalyst applications, including performance evaluation and optimization, accompanied by detailed technical reports.
• Conduct on-site measurements using specialized equipment.
• Prepare, update, and improve operational manuals and procedures to ensure best practices.
• Collaborate with local teams to exceed customer expectations and strengthen customer satisfaction.
• Maintain regular contact with customers, collecting, documenting, and uploading operational data to internal databases.
• Conduct on-site technical visits and virtual meetings as part of value-added service offerings.
• Ensure that service equipment is well maintained and manage procurement and shipment of necessary accessories.
• Education: University degree in Chemical Engineering or Chemistry.
• Experience: Minimum 3 years of experience in chemical plant operations with direct technical support responsibilities.
• Knowledge: Familiarity with catalysts is desirable; strong analytical and troubleshooting skills required.
• Languages: Proficiency in Chinese and English.
• Travel: Willingness to travel extensively (up to 70%) within China & options to travel outside China for global team meetings.
请时刻警惕任何可能的招聘欺诈行为！请注意，巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。