POSITION SUMMARY:

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Service Admin and Sales Support is responsible for managing all Brazil’s Service Contracts. This position maintains a pivotal role in monitoring contracts, and ensuring all regulatory checks are followed.

This position is part of the Customer Care department, will be located at São Paulo/SP (working remotely), and will report to the Brazil Senior Regional Service Manager.

In this role, you will have the opportunity to:

• Own contract management and compliance
• Ensure that contracts, deadlines, contract terms and conditions comply with Cepheid’s policies and regulations while ensuring customer satisfaction
• Gathering requirements for new contracts and getting signatures on finalized contracts
• Work closely with Service Sales Specialists and customers on new or existing contracts. Review and share redline with all parties involved
• Process purchase orders for service contracts activities, which relate to service calls and preventative maintenance events, service contract quotations, setup bill plans, review documentation and process invoices to ensure entitlement does not lapse due to processing

The essential requirements of the job include:

• Bachelor’s degree
• Minimum of 1+ years’ experience in a fast-paced Customer Service, Field Service Support or Sales Admin role in the Medical Device industry, or high volume-manufacturing environment.
• Language Skills: Portuguese Fluency (written & spoken) and Intermediate English and Spanish (written & spoken) required.

It would be a plus if you also possess:

• Good working knowledge of MS Office
• Experience within ERP / CRM systems (SAP, SalesForce)
• Excellent customer relationship management by phone and e-mail

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.