At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

The Senior Global Support Engineer, Digital Pathology, for Leica Biosystems is a key individual contributor within the Global Support team, responsible for providing advanced technical support, training, and product expertise for Leica Biosystems’ Digital Pathology portfolio. This role requires developing deep technical knowledge and being capable of independent problem-solving, while collaborating with cross-functional teams to ensure customer satisfaction and product excellence.

This position reports to the Director, Global Support & Training, and is part of the Digital Pathology Business Unit located in Shanghai and will be onsite.

In this role, you will have the opportunity to:

• Serve as a technical subject matter expert (SME) for Digital Pathology products, including software and hardware platforms such as Aperio GT Platform scanners, Aperio FL, Aperio HALO, and others.
• Provide 3rd tier support, handling and resolving BU Escalation Cases in a timely manner.
• Participate in the product development process as a primary core team member and swim lane owner for service and support readiness.
• Potentially support SU FSEs onsite in support of customers, in-country (or, rarely, internationally).
• Participate in DBS (Danaher Business System) events such as Kaizens and PSPs to drive operational excellence and continuous improvement.

The essential requirements of the job include:

• Bachelor’s degree in an engineering or scientific discipline, or 5+ years equivalent experience.
• Minimum 5 years of experience technical support, field service, hardware or software engineering, or similar fields, preferably in the medical device or life sciences industry.
• Strong understanding of IT infrastructure, networking, and software configuration.
• Excellent communication skills, with the ability to explain complex topics to diverse audiences, including in professional English, written and spoken.
• Demonstrated ability to work independently and manage complex technical issues with minimal supervision.

Travel Requirements:

• Ability to travel 20% domestically (or, less often, internationally, such as to Vista, CA)

It would be a plus if you also possess previous experience in:

• Experience with regulated environments (ISO 13485, GMP, GCP, GLP).
• Experience supporting or training on digital pathology or imaging systems.

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.