Title: Sr. Customer Service Specialist
Company: Pall Corporation
Reports to: Customer Support Manager
Location: Shanghai

Position Objective:
Overall commercial operations support to Sales function from Customer enquiries to order to delivery and Cash collection. To provide the professional support to the Sales Team, especially for KA customer and Achieve competitive efficiency & accuracy on day-to-day operation, including order fulfillment, account operation, customer complaint handling, order and product forecasting, delivery escalation, process improvement and Project management

Key Responsibilities:
• Provide comprehensive support to the Sales Department across the entire commercial cycle, including pre-sales consultation, order processing, logistics coordination, invoicing, and accounts receivable follow-up.
• Serve as the primary point of contact for Key Account (KA) clients, ensuring seamless communication and timely resolution of inquiries or issues.
• Manage end-to-end order fulfillment with a strong emphasis on accuracy, timeliness, and compliance with internal policies and customer requirements.
• Proactively handle customer complaints and service escalations, coordinating cross-functionally to implement effective solutions and prevent recurrence.
• Collaborate with sales, supply chain, and finance teams to generate accurate demand forecasts for orders and products, supporting inventory planning and resource allocation.
• Monitor delivery performance and initiate escalation protocols when shipment delays or risks are identified, ensuring minimal disruption to customer operations.
• Support and occasionally lead cross-functional projects related to customer experience, system implementations, or service model enhancements.
• Maintain up-to-date knowledge of product portfolios, pricing structures, and contractual terms to provide informed support to both internal stakeholders and external clients.
• Position related tasks assigned by line manager.

Minimum qualifications
• Bachelor’s degree or above in business or related experiences.
• Minimum of 5 years of experience in customer service, sales operations, or account management-preferably in a B2B or complex commercial environment.
• Demonstrated experience supporting Key Accounts or enterprise clients.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication and interpersonal skills, with fluency in English.
• Proficiency in SAP & Excel.
• Ability to manage multiple priorities in a fast-paced, deadline-driven setting.
• Project management experience and a continuous improvement mindset are highly valued. Ability to think strategically, with strong assessment and analytical skills.
• Experience in developing teamwork as well as individual talent.
• Excellent interpersonal, communication skills and customer service oriented.
• Proficient in both English and Mandarin in oral and writing.
• Well organized, quick thinker, creative
• Responds to deadlines and priorities
• Resilient and persistent
• Self-motivated, enthusiastic and positive (with “can do” attitude)

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.