Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Customer Care Manager is responsible for leading the end-to-end order fulfillment and inventory management processes to ensure on-time delivery, revenue recognition, and compliance with company policies. This role drives operational excellence by optimizing workflows, managing customer relationships, and developing a high-performing team culture that aligns with organizational values and performance goals.

This position reports to the General Manager, Korea and is part of the Customer Care team located in Seoul and will be an on-site role.

In this role, you will have the opportunity to:

• Lead end-to-end order fulfillment including order entry, delivery, and revenue recognition while ensuring compliance with company policies.
• Manage customer relationships by addressing queries, handling returns, and ensuring timely resolution of issues.
• Drive on-time delivery performance through effective management of Customer Request Dates and Past Due Orders.
• Oversee inventory and logistics operations, including receiving goods, packing, shipping documentation, and import/export compliance.
• Ensure accurate financial processes such as invoicing and Letter of Credit negotiation.
• Implement process improvements to optimize workflow efficiency and operational excellence.
• Develop and inspire the customer care team, fostering a positive culture aligned with organizational values and performance goals.

The essential requirements of the job include:

• Minimum 10 years of experience in order management or customer care/service, with proven leadership in customer service with minimum 5 years of manager experience.
• Strong expertise in trade compliance, including Letters of Credit, import/export control, and certificates of origin.
• Background in supply chain and logistics operations.
• Proficiency in SAP, SFDC, and PC applications, with strong technical aptitude.
• Excellent problem-solving and critical-thinking skills, with attention to detail and ability to manage multiple priorities.
• Outstanding interpersonal and communication skills, capable of building strong cross-functional partnerships.
• Fluent in English and Korean, with ability to work independently in time-critical environments.

It would be a plus if you also possess previous experience in:

• Strong communicator with excellent interpersonal skills, highly detail-oriented, and able to work independently under pressure.
• Proficient in SAP and SFDC with advanced Excel and data analysis skills.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.