Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible.

The Customer Support Representative is responsible for delivering exceptional customer service and support to Cepheid’s US Market. This role serves as the first point of contact for US-based customers, managing inbound and outbound calls and emails, processing orders, and resolving or escalating inquiries or concerns related to Cepheid’s diagnostic products. The Customer Support Representative ensures prompt and accurate documentation of customer interactions, contributing to operational excellence and customer satisfaction. Associates in this group will have opportunities to contribute to impactful projects that improve operational efficiency, develop expertise in advanced order management systems and quality compliance practices, master effective customer service strategies, and grow within a dynamic, customer-focused environment.

This position is part of the Customer Care department and will be located in Brazil (Remote). At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

• Act as the first point of contact for US-based customers, handling inbound calls and emails to provide basic product support, resolve routine inquiries and complaints, and accurately process orders using Cepheid’s systems—escalating complex issues as needed.
• Support customer training for online order processing and tracking and case creation on MyCepheid.
• Adhere to Quality Management System procedures through proper and concise documentation of product or technical inquiries and complaints.
• Collaborate with internal teams to address customer needs and identify opportunities for process improvements.
• Perform additional duties as identified by the Contact Center Manager.

The essential requirements of the job include:

• High school diploma or equivalent.
• Fluent in written and spoken English (additional languages would be an advantage – French, Spanish, Portuguese)
• Prior experience in customer service or call center support.
• Available to work different shifts, evenings, weekends and holidays as necessary to support US customers.

It would be a plus if you also possess:

• Bachelor’s degree in Life Science
• Previous work experience in Biotechnology, Medical Device Industry or Medical Technology (or equivalent)

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.