Bring more to life.

At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life.

Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology.

Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.

Learn about the Danaher Business System which makes everything possible.

The ITSM Leader is responsible for both building and leading a high‑performing ITSM organization and establishing, maturing, and operating a robust SACM capability. This role shapes the functional direction of SACM and the CMDB while driving strong team performance, cross‑functional collaboration, and enterprise‑wide adoption of best practices.

You will work closely with ITSM, ITOM, infrastructure, application, and integration teams to ensure the CMDB becomes a trusted system of record that supports operational excellence, risk reduction, and informed decision‑making.

This is a Danaher Corporate on-site role, hosted by our Cytiva operating company in Kraków.

This role will partner with Danaher and our operating companies to develop and execute improvements across IT Service Asset and Configuration Management and drive standardization where it matters most.

In this role, you will have the opportunity to:

Leadership, Team Building & People Management

• Build, lead, and mentor an ITSM team responsible for service management operations, process ownership, and governance.

• Develop team capabilities through coaching, training, and skills development aligned to evolving platform and business needs.

• Establish a culture of accountability, continuous improvement, and collaboration within the ITSM function.

• Define team roles, responsibilities, and operating rhythms to ensure efficient, scalable, and high‑quality ITSM operations.

• Foster strong partnerships with ITSM, ITOM, infrastructure, HR, security, and application teams to ensure alignment and shared ownership of service outcomes.

• Champion ITSM & SACM awareness across the organization, helping stakeholders understand the value of accurate configuration data and its impact on service quality.

• Ensure ITSM processes (Incident, Problem, Change, Request) effectively leverage CMDB data for impact analysis, risk reduction, and decision support.

• Support stakeholders with reporting, dashboards, and insights that improve operational performance and transparency.

SACM & ITSM Strategy, Governance & Execution

• Lead the definition and ongoing evolution of ITSM and SACM strategies, including CMDB scope, standards, and success criteria.

• Establish and maintain governance across ITSM processes (Incident, Problem, Change, Request) and SACM, ensuring consistency, quality, and alignment with ITIL best practices.

• Define and manage the CMDB data source strategy, including authoritative sources, reconciliation rules, and conflict resolution.

• Drive adoption of ITSM and SACM practices by ensuring configuration and service data are actively used in operational workflows, reporting, and decision‑making.

• Design and model the CMDB in ServiceNow, including CI classes, relationships, attributes, and lifecycle states aligned with ITIL and CSDM.

• Build and maintain a scalable CMDB and ITSM architecture that supports complex, multi‑technology and multi‑organization environments.

• Establish and monitor data quality metrics across ITSM and SACM, including completeness, correctness, compliance, and process adherence.

• Lead audits, health checks, and continuous improvement initiatives across ITSM and SACM to strengthen maturity and operational performance.

• Serve as a subject matter expert for Incident, Problem, Change, Request and SACM, practices, guiding stakeholders and promoting best‑practice adoption.

• Create and maintain documentation, standards, and operating procedures for ITSM processes, SACM governance, and CMDB usage.

The essential requirements of the job include:

• BS or BA degree in a STEM‑related field or equivalent experience.

• Minimum 10 years of experience in service management, operations management, or a related IT leadership role.

• Extensive experience in leading teams, developing talent, and building operational and process capabilities across ITSM functions.

• Strong hands‑on experience with ServiceNow, including CMDB, core ITSM modules (Incident, Problem, Change, Request), and process governance.

• Demonstrated ability to operate effectively in low‑maturity or evolving ITSM and SACM environments, building structure and capability from the ground up.

• Proven experience implementing and maturing SACM practices enterprise environments.

• Solid understanding of ITIL framework and its practical application.

• Practical knowledge of CMDB population approaches, including discovery, integrations, and manual governance, as well as broader ITSM data management practices.

• Ability to translate business and technical requirements into effective ITSM and CMDB models, workflows, and governance structures.

• Strong analytical mindset with a focus on data quality, process consistency, and operational excellence.

• Excellent communication skills, with the ability to explain complex ITSM and CMDB concepts to both technical and non‑technical stakeholders.

• Experience with ServiceNow ITOM capabilities (Discovery, Service Mapping, Event Management) and their integration with ITSM processes.

• Familiarity with the Common Service Data Model (CSDM) and its application across ITSM and ITOM domains.

• ITIL certification at Intermediate level or higher preferred; Managing Professional or Expert is a plus.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.