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Operational Resilience Manager - Supplier Oversight, Vice President



Edinburgh, UK
Posted on Tuesday, October 3, 2023

About this role

We are seeking individuals who are passionate about operational resilience and are looking to work in a dynamic environment that values proactive, innovative and pragmatic solutions. With over USD $9 trillion of assets, we have an extraordinary responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Operating in 89 offices across 38 countries, and with around 20,000...


About this role

We are seeking individuals who are passionate about operational resilience and are looking to work in a dynamic environment that values proactive, innovative and pragmatic solutions. With over USD $9 trillion of assets, we have an extraordinary responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Operating in 89 offices across 38 countries, and with around 20,000 employees, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships.  This role truly offers the opportunity to experience what it feels like to be part of an organization that makes a difference. For additional information, please visit the Company’s website at

Organizational Overview

The role will reside in the Resilience, Safety and Security team, part of the Enterprise Services organization within the Technology and Operations group at BlackRock.

Technology and Operations is the backbone for BlackRock’s client and investment lifecycle. The group ensures that the firm’s operations are consistent and efficient across all investment products, client channels and geographies, helping to deliver a superior client experience and drive scalability. Technology and Operations is driven by a global network of Operating Centers of Excellence, which centralize knowledge and equip support teams with the data and timely information needed to innovate and deliver on behalf of internal stakeholders and clients.

Enterprise Services contributes to the continued success of BlackRock through strategic solutions and business services that provide each employee with an efficient, resilient, safe and high-performance workplace experience. Enterprise Services is comprised of four key functions – Resilience, Safety and Security, Real Estate Management, Workplace Experience, and Executive Operations.

The Resilience, Safety and Security team has responsibility for protecting the firm’s employees and visitors, reputation, physical and information assets, and operations from disruptive events so BlackRock can continue to meet the needs of its clients. 

Operational Resilience, together with business continuity, disaster recovery and crisis management, make up the Resilience team within Resilience, Safety and Security. The Operational Resilience team is a new and growing team with responsibility for implementing the global Operational Resilience program at BlackRock. The program aims to ensure the resilience of BlackRock by  working to prevent, adapt, respond to, recover, and learn from operational disruptions.  

Position Purpose

The role will support maintaining the Operational Resilience framework in the UK, and the development and embedding of an Operational Resilience framework globally to meet both business and regulatory expectations.

The role will be responsible for working with other members of the operational resilience team and other risk teams (e.g. business continuity, disaster recovery, information security, 3rd party risk, operational risk), along with business stakeholders to coordinate and implement the operational resilience program.

The role will report to the Head of Operational Resilience in Europe, Middle East and Africa (EMEA) and will initially focus on meeting the regulatory requirements of the PRA and FCA in the UK, of the CBI in Ireland, in the EU in relation to DORA, while providing support to the global program as required with MAS in Singapore and the OCC in the US. Over time the focus will shift to the development and maintenance of a global framework and program for operational resilience.

A solid candidate for these positions will be able to deliver exceptional performance in an innovative, scalable, and pragmatic manner.

Your key responsibilities:

 Operational Resilience

  • Be part of the team designing, delivering, and embedding the operational resilience framework and strategy across the firm.
  • Help develop global policy and standards as well as governance arrangements for operational resilience, working with risk and compliance to ensure that the development of these and the associated global operational resilience framework meets global regulatory and business expectations.
  • Help manage program change caused by business, regulatory, or industry-specific change initiatives, providing guidance, feedback, and challenge from an Operational Resilience perspective on proposed changes to products, processes, and IT services.
  • Support the development and maintenance of key program documentation including the reporting and supporting material for Boards, risk committees and other governance groups.
  • Support business functions in identifying, creating, and documenting key business services along with their associated impact tolerances and reporting metrics.
  • Maintain, in partnership with business functions, the key business services and associated impact tolerances and reporting metrics in line with global standards and regulations, ensuring that required resilience activities are appropriately owned by the business functions and embedded into their business operations and management processes.
  • Conduct with business functions ongoing key business service mapping to identify critical dependencies (people, process, technology, suppliers, data and premises) and potential vulnerabilities.
  • Partner with business functions to maintain or develop response plans in the event of severe but plausible operational disruptions.
  • Monitor operating events relating to operational resilience, including near misses and help escalate, remediate, and coordinate the firm’s response as required, including participation in major incident management where required.
  • Identify areas to mature in the program to increase the firm’s resilience capabilities, assisting the business functions in identifying and remediating gaps in their resilience capabilities and proactively identifying and implementing innovative solutions to mitigate resilience risks.
  • Represent the firm in Operational Resilience engagement with regulators, clients, suppliers, and industry bodies.
  • Assist in the planning and execution of resilience projects and initiatives as required.

Supplier Oversight Specialist Role

  • Manage and support the oversight of the resilience arrangements for the suppliers integral to the delivery of critical services.
  • Conduct mapping with critical suppliers to ensure dependencies and vulnerabilities are appropriately documented and understood.
  • Work with and engage with functions which perform risk assessments of the firm’s suppliers and develop an ongoing due diligence and oversight framework, including exit strategies, as necessary.
  • Support testing with suppliers to ensure playbooks for severe but plausible scenarios are robust, realistic, and achievable, including involvement in exit planning and testing where required.
  • Provide coordination and expertise in the event of supplier operation disruption.
  • Review supplier incidents for lessons learned.

Qualifications, Experience and Key Competencies:

  • 5+ years of relevant experience in operational resilience / business continuity / information security / operational or third-party risk management / supplier oversight.
  • Financial Services industry experience, preferably in asset management.
  • Experience and expertise in either (depending on the role specialism):
    • Third-party risk management and oversight, or
    • Resilience exercising and testing.
  • Knowledge and / or experience of UK and or European financial regulatory requirements relating to operational resilience.
  • Experience of developing and implementing standards and policies.
  • Strong written and verbal communication skills and presentation skills.
  • Works well in a matrix team environment, with a flexible and collaborative approach.
  • Strong analytical and data visualization skills.
  • Strong technical knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook).
  • Bachelors or higher degree (preferred).
  • MBCI/CISM or other resilience accreditation a plus.
  • Experience using Fusion Risk Management and Power BI a plus.
  • International travel may be required.
  • Availability during off-hours during emergencies or incidents may be required.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.