Business Unit Overview

BlackRock Aladdin business is uniquely positioned to address the industry’s investment management and financial technology demands. The various business departments within Aladdin entity are focused on providing clients with highly scalable end to end investment management solutions for both Public and Private markets. The Aladdin Client Business (ACB) entity is effectively responsiblefor growingthe Aladdin business with our existing external clients, implementingoursolutionsand managingthe relationship & services across the lifetime of our clients.

The role sits within our Aladdin Client Engagement team thatis responsible forexpanding our footprint withing our existing client base as well as minimizingchurn and providingbest in class user experience on our technologies: user adoption, value delivery and client satisfaction are keyobjectivesfor our teams. The successful candidate will be an integral part of the Client Engagement team and will assume a Client Relationship Manager position, servicing our clients across a range of activities including relationship management, business development, churnpreventionand value delivery. The candidate must have a solid finger pulse of the client’s entire organization and be imbedded into the client’s key Decision Makers and Business leaders to drive adoption and growth. BlackRock as a firm expects significant growth in theAfricanregion and the successful candidate will be an integral part of the local team who will be going to make this possible.

Key Responsibilities

• Lead andestablishstrong personal relationships with clientsbased in Africaand represent all of BlackRock in a compelling fashion.

• Liaise with the clients’ key stakeholders and provide strong leadership for the Aladdin andeFrontrelationships. Specifically tasked to build senior connectivity within our client base. Develop a strong working relationship with clients to promote adoption of our technologies, including developing training and marketing materials for client use.

• Develop strong relationships with all groups within BlackRock Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to productteamsas necessary.

• Work with local Business Development, implementation, and asset management teams to build an integrated single client experience.

• Coordinate with our Support organization and our Product Management & Engineering organization to providebestservice to clients.

• In charge of client management across Public & Private asset classes

• Clients are largetomedium asset managers

• Manage the relationship with clients with 3 majorobjectives:

• Expand footprint (harvesting)

• Prevent revenue attrition (churn)

• Ensure client satisfaction (health score)

• Regular travel in the region isrequired.

Skills And Qualifications

The ideal candidate willpossesssome combination of all the following:

• Fluent in English,Afrikaans is a plus.

• 10 years + in the Fintech industry (as a client, in a consulting company, with a technology provider)

• Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients’ expectations and delivers value-added service; Capable to manage client relationship from tactical/operational to strategic.

• Deep knowledge of capital markets – both public and private; she/he understands the business, financial and technical terminology, including how organizationsoperate, compete,profitand grow. Keeps abreast of developments inownfield and considers how this knowledge can be applied.

• Technologically “aware” to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary.

• Demonstrated experience successfully leading strategic initiatives within a global organization.

  Teams

• Committed to gaining relevant knowledge,skillsand experience in commercialmarkets;utilizesmarketexpertiseand savvy toleveragethisrole;stays passionate about the business andmaintainscurrent knowledge about competitor products and services.

• Strong project management and coordination skills

• Strong problem solving/analytical thinking.

• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning

• Ability tooperateas a self-starter,operatingwith limited guidance in a highly matrixed organization.

• Enjoya fast-paced, high-intensity environment; able to manage multiple priorities.

• Proventrack recordin managing clients (harvesting, churn, client satisfaction)

• Comfortable workingindiverse and multi-cultural environment

• Used to manage her/his business and report with data & analytics