What’s the Role?

We are seeking a seasoned and people-centric AV Operations Team Leader to manage the delivery and coordination of AV support services across multiple locations in the Americas. This hands-on leadership role is central to ensuring flawless execution of AV services, continuous operational improvement, and an exceptional workplace experience for employees and stakeholders. You will lead a team of technical experts, coordinate high-visibility event experiences, drive infrastructure maintenance, oversee delivery of AV capital projects and technology refreshes, and align operations with global AV strategies.

As a leader within our global AV organization, you will collaborate closely with facilities, events, IT, and product teams to build seamless and scalable AV solutions that power productivity, communication, and collaboration across the business.

We’ll Trust You To:

Lead AV Operations Excellence

• Oversee daily AV operations, including event delivery, conferencing systems, digital signage, and infrastructure lifecycle management including related budgeting and financial management
• Act as the primary escalation point for regional issues, ensuring swift resolution and stakeholder satisfaction.
• Proactively maintain AV environments, driving optimization and continuous improvement.

Coach and Develop Technical Experts

• Mentor AV technicians and engineers through 1:1s, feedback, and development planning.
• Promote a culture of accountability, growth, and inclusive collaboration.

Deliver Strategic AV Projects

• Lead AV installations, capital projects, and technology refreshes with internal teams and vendors.
• Ensure compliance with global AV standards and implement new technologies locally.
• Manage timelines, mitigate risks, and report progress to stakeholders.

Partner Across the Business

• Collaborate with Facilities, Events, IT, and Product teams to deliver integrated AV solutions.
• Represent AV in cross-functional initiatives and promote best practices across teams.
• Educate users and partners on AV tools, standards, and capabilities.

Champion AV Best Practices

• Enforce safety, compliance, and service documentation standards.
• Use performance metrics to drive accountability and service improvements.
• Share insights to shape global AV strategy and enhance team effectiveness.

You’ll Need to Have:

• 6+ years of experience in AV operations or support, with at least 2 years in a team leadership or supervisory capacity.

Deep understanding of AV technologies, including:

• Video conferencing platforms (Zoom, Webex, Microsoft Teams)
• Audio DSPs, PTZ cameras, signal routing, control systems (Blackmagic, Crestron, Extron)
• Professional-grade video production (Ross Carbonite, Ultrix, Dashboard)
• Professional-grade sound production (Shure ADX, Alan & Heath, Yamaha)
• Event production tools and digital signage
• Proven success managing AV for live and hybrid corporate events.
• Experience with global standards, commissioning AV systems, and managing vendor relationships.
• Strong communication and interpersonal skills; ability to manage stakeholder expectations and provide clear technical guidance.
• Ability to remain calm under pressure and adapt in fast-paced environments.

We’d Love to See:

• Certifications such as AVIXA CTS/CTS-D or platform credentials from Q-Sys, Extron, Biamp etc.
• Experience supporting multi-site operations or leading global AV initiatives.
• Familiarity with enterprise networking principles and AV/IT convergence.
• Proficiency in using AV monitoring tools and data to improve service delivery.
• Experience leading change management or new tool adoption within AV teams.

Leadership & Competencies:

• Inclusive Leadership: Builds a positive, respectful, and collaborative team culture.
• Operational Agility: Can pivot effectively between strategic planning and hands-on support.
• Technical Credibility: Brings deep domain expertise to advise, coach, and lead.
• Stakeholder Advocacy: Balances technical outcomes with user experience and business needs.
• Execution Discipline: Manages competing priorities, drives accountability, and ensures timely delivery.