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Director - India Office Operations

Boston Consulting Group

Boston Consulting Group

Mumbai, Maharashtra, India
Posted on Sunday, June 9, 2024


This role is responsible for leading and managing the smooth functioning of a professional services office and leading the business services resources in India.

Under the general direction of the India Operations Senior Director, the incumbent will be responsible for managing office Operations and facilities management for all consulting offices in India.


• Handling end-to-end facilities, interiors and infrastructure of the office and liaising with all contractors for the same. Orchestrating across different departments for maintenance of all equipment in the organization and enhancing the overall efficiency.
• Supervise & suggest enhancements for Office Maintenance & Cafeteria Management
• Provide support in preparation of and take accountability for all administration budgets.
• Provide support in developing and implementing a comprehensive administration manual with all policies, processes, and procedures
• Liaising with government and regulatory bodies like Electricity Boards, Local Government Agencies for obtaining necessary sanctions / approvals and ensuring smooth working condition in premises.
• Develop strong relationships with key stakeholders to ensure the business needs are managed effectively. Manage and proactively monitor services to ensure delivery is at optimal levels Office Management: Budgeting, capacity planning and cost control of all office services.
• Responsible for office layout and space allocation, build-outs, and repairs/ maintenance.
• Negotiate and build relationships with key suppliers to ensure the best price, quality, and service – hotels, catering, corporate stationery, car hire, travel agencies, airlines etc.
• Implement the office security and employee safety plan, including disaster management/emergency services. Ensure regular training is organized, and timely updates are made to the emergency plan.
• Liaison with property owner on all day-to-day requirements.
• Lead, develop and train office admin team.


• Any graduation degree with 15+ years' experience in a similar role within a high performing professional services environment.
− role model with strong values & experience of change management
− excellent organisational skills with strong mentoring and coaching skills
− flexible approach and ability to manage conflicting priorities
• Positive outlook and professional approach
• Can develop and manage relationships with key stakeholders at all levels of the organisation. Builds strong networks and collaborative relationships
• Open and approachable, builds trust quickly and skilled at dealing with people issues both professionally and confidentially
• Demonstrates good judgement and the ability to resolve conflicts successfully. Calm and effective under pressure, demonstrates high levels of resilience
• Works autonomously and proactively but escalates when needed. Drive and enthusiasm to motivate and encourage a wide diverse team
• Hands-on and flexible approach. Recognize and maintain confidentiality
• Ability to manage and resolve issues and address any team related concerns