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Global Services HRSS Specialist

Boston Consulting Group

Boston Consulting Group

San José Province, Costa Rica
Posted on Sunday, June 9, 2024


As an HR Specialist within our Global Services HR Shared Services Center (HRSSC), you will play a pivotal role in overseeing team operations. Your responsibilities will include auditing, coordinating tasks, and serving as a mentor. A significant focus will be on maintaining employee data integrity across various HR systems and ensuring activities align with our business objectives.

You will promote a customer-centric culture, emphasizing service delivery excellence and attention to detail to consistently meet high work quality standards.


  • Conducting Audits: Performing thorough audits on HR transactional activities for efficiency, quality, and effectiveness, setting client satisfaction standards.
  • Task Coordination: Coordinating and prioritizing day-to-day tasks among HR Shared Services Assistants, jumping in to assist with tasks and issues when required, ensuring a smooth workflow.
  • Reporting: Generating insightful reports to support data-driven decision-making and improving processes within agreed timelines.
  • Documentation Management: Managing documentation processes, including annual maintenance and updates for Process Maps, Work Instructions, and How-To Guides.
  • Consultation and Mentorship: Consulting across business operations, offering mentorship, and leveraging your in-depth knowledge of HR Shared Services tools like Workday and ServiceNow.
  • Supporting Projects: Assisting the HRSSC Director in the implementation of organizational projects as needed.


  • HR Systems Knowledge: Thorough knowledge and experience with Workday and ServiceNow in an HR Shared Services environment, ensuring a seamless operation and user experience.
  • Experience: 2+ years of HR Delivery experience, preferably in a coordination role within HR Shared Services.
  • Proficiency in Excel: Strong skills in Microsoft Excel, including the ability to analyze data, create reports, and utilize advanced functions.
  • Accountability: Demonstrated accountability, ownership, and confidentiality handling skills.
  • Service-Oriented Mindset: Ability to thrive under pressure with a service-oriented approach.
  • Organizational Skills: Organized and structured work habits, capable of multitasking and maintaining an acute eye for detail.
  • Language Proficiency: Fluent in English at a C1 or B2+ Level.
  • Education: Bachelor’s degree in business, Human Resources, Organization Development, or a related field.
  • Interpersonal Skills: Exceptional interpersonal, communication, and problem-solving skills.


BCG’s HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees—from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.