WHAT YOU'LL DO

• Lead the rollout of the Smart Booking platforms/offering to BCG offices worldwide, ensuring smooth implementation and adoption.
• Maintain and manage upgrades and enhancements to the Smart Booking platforms, ensuring their capabilities are fully leveraged within our spaces.
• Evaluate Smart Office related digital products to ensure they align with market trends and business requirements.
• Facilitate stakeholder discovery for feature definition, serving as a liaison between the IT squad and stakeholders.
• Ensure epics and user stories are prioritized, updated, and available for execution.
• Write user stories and conduct refinement sessions to ensure they meet team standards and acceptance criteria.
• Support business stakeholders in eliciting business and non-functional requirements, perform gap analysis and feasibility checks, and collaborate on comprehensive test plans.
• Provide end-user support, troubleshoot issues, and answer questions.
• Utilize tools (e.g., SaaS products, SQL, Snowflake, Alteryx, Tableau) to maintain system configurations, access data, develop logic, and analyze datasets to meet stakeholder needs.
• Leverage automation tools like Python, MS Forms, Workflows in Alteryx, and PowerShell to streamline processes and enhance operational efficiency.
• Develop and implement automation scripts and workflows to improve system operations.

YOU'RE GOOD AT

• Proactively monitoring and resolving issues, effectively communicating with key stakeholders and management.
• Identifying and solving non-routine problems independently, applying broad knowledge to troubleshoot system issues.
• Translating business needs into clear, actionable Agile user stories.
• Gaining a deep understanding of digital products to serve as a subject matter expert.
• Staying up to date with the latest trends and technologies in the smart booking space to ensure our product portfolio aligns with market demands.
• Understanding IT architecture and effectively extracting and analyzing data across business systems.
• Organizing and presenting data to enable quick, informed decision-making.
• Prioritizing tasks and working independently, while communicating clearly across all levels of the organization.
• Managing multiple complex tasks with high-quality results within deadlines.
• Applying Agile methodologies and principles, including work estimation techniques.
• Quickly learning and adapting to new tools and technologies.
• Collaborating with multicultural, distributed teams across time zones and managing multiple projects concurrently.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Excellent analytical and problem-solving skills.
• Proficiency in tools such as Excel, PowerPoint, ServiceNow, Jira, and Trello.
• Strong teamwork skills, with the ability to work effectively both independently and as part of a global team.
• Strong communication skills, with the ability to listen actively and engage with stakeholders at all levels.
• Customer service orientation with a diverse group of stakeholders.
• Ability to balance customer needs with functional goals and objectives.
• Proficiency in cross-team collaboration to resolve challenges.
• Flexibility and adaptability to changing priorities based on customer needs.
• Experience coordinating and implementing digital solutions in a complex organizational environment.
• Hands-on experience with SaaS applications, including system configuration and integration.
• Experience working with cloud-based software and APIs.
• Minimum of 5 years of experience in a role supporting digital products, preferably in an analyst or engineering role.

YOU'LL WORK WITH

• Directly interact with the Director & Chapter Lead and peers within the Product Portfolio.
• Collaborate with every member of your squad, including Product Owners, Scrum Leads, Software Engineers, and QA Engineers, as well as internal customers and technical members from other Product Portfolios.