WHAT YOU'LL DO

Reporting to the local Operations Services Senior Manager, the Principal Assistant & Client Services Coordinator is a multifaceted role encompassing office coordination, front of house duties, and administrative support for several Principals.

Tasks include management of reception and meeting rooms, event coordination, maintaining office facilities, and broader office administrative needs. Principal support will include diary management, travel management, and general administrative support.

As an integral member of the Operations cohort, you will contribute to fostering strong engagement within the Canberra team, and values-aligned office culture, including support for office engagement initiatives.

Due to the nature of the role - this position will be based out of our Canberra office 5 days per week.

YOU'RE GOOD AT

Office Administration

• Cover the reception desk and client reception area
• Prepare meeting rooms for staff and client events as per booking requests, including configuration of tables and chairs, AV equipment, ordering and set-up of food and beverages, cutlery, crockery etc.
• Tidy and reconfigure rooms at the conclusion meetings
• Assist with office-related events and functions including set up, catering, and other requirements as needed
• Purchase and stock control of corporate stationery, business cards, letterhead, etc., and food and beverage supplies
• Prompt response to Client Services distribution inbox
• Provide assistance with bulk photocopying, binding, large mail outs and ad hoc admin tasks as required
• Ad hoc tasks and specific requests to ensure efficient & seamless running of the office

Principal Support

• Proactively manage and coordinate daily schedules across several time zones and ensure Principal is fully briefed and organised
• Coordinate complex travel and related logistics including visa and passports to the best efficiencies and in accordance with BCG policy
• Schedule client, case team, and administrative meetings, as required, and all associated logistics
• Support Principal's commercial agenda, understanding case & client requirements
• Serve as a vital point of contact for case teams with regard to Principal's calendar and logistics
• Develop and maintain strong working relationships with internal and external stakeholders including clients

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Previous experience in office administration; professional services experience is advantageous, but not essential
• Intermediate technical skills (Outlook, PowerPoint, Excel, and Word)
• Strong organisational skills, with the ability to prioritise and manage competing deadlines effectively
• Strong communication & interpersonal skills; you’re responsive, intuitive and demonstrate a high level of emotional intelligence
• Enthusiasm; you’re a strong team player, who proactively seeks opportunities to assist others
• Strong focus on providing excellence in service delivery
• Adaptability and flexibility; you thrive in a fast-paced and changing environment bringing open-mindedness and positivity to challenges

YOU'LL WORK WITH

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.