Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will be a key member of our Global HR Shared Services Center (HRSSC), that’s redefining how we deliver world-class HR services—scaling operational excellence, driving innovation, and enhancing the employee experience across every touchpoint. You’ll collaborate with colleagues across multiple geographies and time zones, forming part of a close-knit global HR network that values teamwork, ownership, and continuous learning.

The Director of Collaboration & Excellence will lead a global team responsible for driving operational excellence, governance, performance frameworks, and continuous innovation across BCG’s HR Shared Services hubs. This role plays a central part in delivering world-class HR services and ensuring a consistent, efficient, and high-quality experience for BCG employees across geographies.

With strong alignment to BCG’s values and transformation agenda, the Director will shape and drive the strategy for performance, stakeholder satisfaction, process quality, and continuous improvement.

Key responsibilities include:

• Design and manage governance frameworks that ensure service continuity, risk mitigation, and consistent service quality across hubs.
• Lead the creation and management of performance dashboards, review cycles, and escalation protocols.
• Oversee the implementation of global business continuity plans and operational resiliency strategies.
• Build and manage end-to-end performance frameworks including SLAs, KPIs, and service metrics across all HRSSC hubs.
• Establish and embed quality standards across teams, ensuring consistent delivery outcomes and operational visibility.
• Track progress against business plans, identify root causes of issues, and manage corrective actions proactively.
• Champion innovation, process automation, and the cross-pollination of best practices across regions.
• Lead periodic process documentation, process audits, and transformation initiatives to drive continuous service optimization.
• Identify and act on opportunities to streamline workflows and improve stakeholder experience.
• Collaborate with global and regional HR teams to align on service expectations and improvement opportunities.
• Use feedback loops and performance data to drive service evolution and improve satisfaction.
• Maintain and evolve the HRSSC service catalogue in line with BCG’s priorities and global needs.
• Lead and mentor a high-performing, globally distributed team that promotes a unified and collaborative culture.
• Enable knowledge sharing, development, and cross-functional collaboration across regions and service lines.
• Foster a culture of excellence, accountability, and continuous learning.

What You'll Bring

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 12+ years of relevant experience in HR operations, shared services, process governance, or service delivery.
• Demonstrated leadership experience in managing global teams, delivering cross-functional initiatives, and driving change at scale.
• Deep understanding of shared services models, performance metrics, governance, and stakeholder alignment.
• Strong communication, influencing, and analytical skills.
• Experience with HR systems (e.g., ServiceNow, Workday) and process improvement methodologies.

Additional info

You’re Good At

• Leadership, decision making, stepping up and taking tough decisions when required
• Building working relationships and quickly gaining trust with key stakeholders
• Acting as a thought partner and trusted advisor to leaders and colleagues alike
• Navigating a complex organization and finding ways to drive your ideas forward and make things happen

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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