Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You are joining BCG’s Product Agility and Delivery Center of Excellence (CoE), an 80-person global strategic capability center and critical business partner of BCG’s internal Digital Product Organization (DPO).

This team is comprised of business and product delivery experts with specialization in Agile, Product Management, Product Delivery, Org Optimization and AI Innovation. This team is responsible for driving high-performance delivery of product, project and experience leveraging our expertise. This team directly partners with the Digital Product teams and shares in the delivery of their outcomes. Directly, this role and team report into ‘Modern Work Experience and Enablement’, a function within worldwide IT.

The Digital Product Organization (DPO) is a 2000+ person, cross-functional product & platform org responsible for running and continuously driving digital product capabilities and experience for all internal BCG business services (HR, Marketing, Legal, Risk, Finance, IT, etc.) and the entire BCG workforce. The DPO has over 20 Product Portfolio Families, 130+ product squads and 10 centres of excellence. This organization operates in a fully mature Agile Enterprise operating model, since its transformation in 2021.

This Senior Manager level role is a critical and central part of our product teams. In this role, you are responsible for partnering with product leadership, organizing and managing the team’s way of working, planning and managing the team’s releases, and continuously optimizing the team’s performance by managing key performance indicators.

Individuals that succeed in this role are experienced consultants, project leaders, or team leaders who able to manage and influence senior leaders, able to plan and organize complex teams and outcomes, able to deliver high quality results, able to build strong and collaborative teams. You are highly motivated, a self-starter, able to take charge and navigate ambiguity, an innovator, a leader of people and outcomes, and a person that wants to take on tough challenges to learn, grow and make difference. This is not just a Scrum Lead role, this is a Product Delivery Leader role working in Agile.

In this role, you will:

• Drive End-to-End Product Delivery:
o Oversee the delivery of product increments from planning to release.
o Ensure timely and high-quality delivery of initiatives, epics, features in alignment with the product roadmap.
o Facilitate, govern and guide planning sessions and workshops for product discovery or initiation.
o Support Product Teams in Prioritization and Estimations of Product features through various techniques like RICE, KANO etc.
• Manage dependencies across squads to ensure smooth and timely progress on product deliverables.
• Facilitate Release Planning and Management:
o Work with Product Owners and chapter leads to plan and execute product releases.
o Support pre and post product release activities including L2 support alignment.
o Improve agility in processes and tools to reduce time to market and enable faster deployments to productions.
o Ensure frequent releases to gather customer feedback and iterate based on insights.
o Ensure Quality of the deliverable is maintained by tracking Defect metrics like leakage, defect aging etc.
• Facilitate Risk Management:
o Identify risks that may impact product delivery and mitigate them proactively.
o Address impediments and escalate issues to stakeholders when needed.
• Metrics and Reporting:
o Track key metrics and OKRs such as velocity, lead time, cycle time, and predictability to evaluate squad's performance.
o Use data-driven insights to identify bottlenecks and areas for improvement.
o Review with Product Owners, product performance (e.g., C-sat, adoption, product KPIs).
o Ensure product development efforts align with desired outcomes and results.
o Create dashboards and reports that provide clear visibility into product development progress for stakeholders like Portfolio leadership, sponsors etc.
• Coach on Agile Processes:
o Guide teams in adopting Agile practices like Scrum, Kanban, or a hybrid approach tailored to the product development context.
o Coach cross-functional teams, product leaders, and stakeholders to embed Agile mindsets and practices that foster adaptability, autonomy, and innovation. Act as a catalyst for organizational change by challenging the status quo and co-creating improved ways of working.
o Ensure Agile ceremonies (e.g., Daily scrum, retrospectives, planning) are productive and value driven.
o Continuous Improvement: Encourage teams to reflect on processes and identify areas for improvement during retrospectives.
o Encourage culture of inspect and adapt and failing fast through Sprint Reviews.
• Support Team Enablement:
o Fostering a Collaborative Environment: Build a psychologically safe space for team members to communicate openly and take ownership of their work. Promote a culture of accountability and self-organization.
o Encourage opportunities of Innovation and Experimentation.
• Partner with Product Owners:
o To ensure delivery aligns with the product vision and business strategy.
o To define and track OKRs successful completion.
o In backlog prioritization to maximize business value and strategic impact.
o To identify stakeholders and actively manage expectations.

What You'll Bring

• Minimum, computer science, technology, design or a relevant field (advanced degree and/or higher education preferred)
• 5-10+ years of client facing management consulting experience – big 4 consulting preferred
• 5-10+ years of project or program management experience – expertise in all methodologies preferred (Agile experience required)
• 5-10+ years’ relevant Agile role experience (e.g., Scrum Lead, Agile Coach, Product Owner, Mentor) in 1 or more organizations that includes delivery management experience (e.g RTE / Agile Delivery manager).
• Agile Certifications (preferred):
o PSM II (Scrum.org)
o CSM (Scrum alliance)
o SAFe RTE / SAFe Scrum Master / SAFe Advanced Scrum Master (Scaled Agile)
o Agile Delivery management
• Deep expertise and experience apply agile software delivery, the path to production and other operational aspects
• Deep expertise and experience apply other Agile frameworks (SAFe, XP, DevOps etc.)
• Extensive experience setting up, customizing, using JIRA / Confluence or other software to manage agile programs
• Expertise and experience in Generative Artificial Intelligence (GenAI) for personal or professional use – ability to build custom GPTs, innovate using GenAI for solutions, coach and guide others on the use of GenAI to optimize their way of working and results
• Proven experience coaching Product Managers and actively partnering with them to drive product vision, customer engagement, stakeholder alignment, and roadmap development - ensuring strong alignment between strategy, user needs, and delivery outcomes.
• Practical knowledge and experience applying various coaching tools in team management
• Experience with technology enabled business transformation, Digital transformation, Organizational transformation, delivering enterprise-level IT and Digital projects
• Exceptional communications and stakeholder management skills – able to engage, communicate professionally and influence Directors and Senior Directors
• Experience of working in professional services or client facing industry with core skills in the likes of change management, customer centric mindset.
• Experience and knowledge of organizing and managing work in the form of OKRs (Objective Key Results). Ability to coach and align others on OKR best practices (required)

Who You'll Work With

BCG is looking to provide innovative ways to support and improve our users’ collaboration experiences. You will work with:
• Product Owner and Product Analysts, who drive the Product vision and roadmap, working directly with customers and stakeholders. You will partner directly with them to manage the outcomes they prioritize on the Agile release schedule.
• Other Agile Delivery Leaders filling roles of Scrum Lead, Agile Coach, and Enterprise Coaches whom share the same leadership, operating model, career paths, a love for great product delivery and agility.
• Portfolio Product Leaders – who are Senior Product Leadership accountable to setting the digital product strategy and roadmap across their product family, aligned to their customer / stakeholder needs, and aligned to BCG strategic priorities.
• Technical Area Leads and Product Tech Chapter Leads who are responsible for the strategic architecture, solution and applying the global BCG platform standards across products and engineering
• Architects – who partner across products and platforms driving tech strategy, consistency and governance
• Other experts in partner Centers of Excellence such as UX, UI, AI, QE, Change & Comms, etc. who equally embed in product teams and projects to deliver on the product and project roadmaps aligned to their scope of expertise.

Additional info

YOU’RE GOOD AT
• Developing relationships, engaging, and influencing stakeholders broadly, including senior leaders, to direct business outcomes
• Living agile culture and values and spreading your passion for them among other teams
• Sharing and transmitting passion and in-depth knowledge about Agile principles and are excited to embed them across the organization
• Applying innovative and creative thinking to solve complex problems and get things done
• Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
• Problem solving difficult and complex problems, typically within ambiguous and non-structured settings, and transforming obstacles into big opportunities
• Being strategic and proactive, bringing proven team coaching experience.
• Communicating with empathy and influencing others broadly within your area of responsibility
• Being an agile role model: you work collaboratively, you show courage, you take responsibility, you have confidence, you speak out, you are creative, and you simplify
• Interacting with others with excellent people management skills: listening, motivating, observing, giving and receiving feedback helps individuals and teams grow
• Driving decision-making and exercises independent sound judgment in determining appropriate methods to drives results across squads
• Delivering complex products, initiatives and outcomes using Agile and Lean methods.
• Managing stakeholders, ensuring alignment and providing transparency.

YOU HAVE THE ABILITY TO
• Identify and solve difficult and complex problems, typically within ambiguous and non-structured settings
• Ability to deliver complex outcomes and support achievement of objectives and key results.
• Proactively advise, facilitate, and coach your Squads
• Draw on best practices and develop creative solutions to address challenges facing Squad
• Use thorough analysis and strong business judgement to ensure resolution of problems that are not well defined
• Act as a key resource for squads' leadership in clarifying complex problems and developing customer and employee centric solutions
• Able to manage difficult situations and get to resolution and outcomes.
• Understand impact of problems and solutions on big picture and influences outcomes across squads
• Providing strategic consulting to business and technology stakeholders on how to achieve agility and improve time-to-value.
• Leading through influence, often without formal authority, by building credibility and trust at all levels of the organization.
• Able to develop presentations in PowerPoint and present to a larger audience.
• Able to engage and manage stakeholders effectively.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.