Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Track Lead will own the strategic direction, operational execution, and continuous improvement of the Digital Transformation and Change Management (DTCM) and Digital Growth & Innovation (DGI) courses under the RISE programme. The role involves strategic leadership, content oversight, close management of programme operations, and leveraging external training resources to deliver exceptional learning experiences.

Key responsibilities:

• Define and drive the strategic direction to ensure course quality and relevance, learner
  satisfaction, and strong learning outcomes.
• Be the product owner for the DTCM and DGI courses, taking full accountability for
  achieving key programme metrics, including survey scores and overall programme
  success.
• Lead strategic initiatives such as end-to-end content management, including curriculum
  revamps, updating course module content to ensure real-world relevance, and
  continuous improvement of content in partnership with trainers that deliver the
  content.
• Source, onboard and manage relationships with a team of external and internal trainers
  and coaches for content delivery and programme operations, ensuring excellence in
  programme execution.
• Source, onboard and manage relationships with industry leaders to maintain a healthy
  pipeline of Capstone project partners.
• Manage day-to-day programme operations including resolving learner issues,
  coordinating trainers, and working closely with internal operations teams.
• Provide performance management feedback and guidance to trainers, coaches and
  operations specialists.
• Continuously monitor programme effectiveness through feedback, data analysis, and
  reporting to senior management and stakeholders.
• Track and maintain overall programme budget and financial sustainability.
• If needed and relevant, conduct and lead training sessions for specific classes, ensuring
  exceptional quality and effectiveness.
• Support overall business development efforts for RISE and BCG U.

What You'll Bring

• 8+ years of experience in consulting, project/programme management, operations
  leadership or strategic roles, ideally in digital transformation, innovation or related
  fields
• Proven track record of managing complex initiatives, ideally within learning and
  development or strategic capability-building contexts
• Experience in developing and/or delivering training content ideally for adult learners,
  bonus if you have trained other trainers
• Strategic thinker with strong problem-solving and organizational skills and the ability to
  manage multiple initiatives simultaneously
• Experience managing external vendors, partners, or trainers
• Digitally fluent, comfortable navigating digital tools and platforms such as MS Office,
  CRMs (e.g. Hubspot), project management (e.g. Asana, Trello, etc)
• Dedicated team player and take strong ownership in work

Who You'll Work With

• Global RISE Senior Director for BCG U
• The broader BCG U Leadership Team
• DTCM/DGI Track Specialist
• Adjunct trainers (external & internal)
• Adjunct coaches (external & internal)
• Broader RISE teams across Learner Acquisition, Marketing, Learner Experience and Operations

Additional info

You are good at-

• Strategic programme leadership with strong Project Management Office (PMO) and
  execution skills.
• Developing and delivering teaching content for in-person and online classes, particularly
  for adult learners
• Operational excellence, capable of managing complex programmes and multiple
  stakeholder groups simultaneously.
• Relationship management, to coordinate and build strong relationships with internal and
  external trainers and coaches, as well as corporate industry partners. to deliver impactful
  learning outcomes.
• Data-driven decision-making and analytical problem-solving.
• Excellent interpersonal and communication skills, with the ability to connect with RISE
  learners and provide excellent customer management and customer service.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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