Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Senior Analyst (SA), Client Focused, within BCG’s Operations Practice Area, you will work in a growing global team, providing functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis, and expert advisory. You’ll serve as a thought partner and content expert to case teams and topic/sector leaders, helping structure and solve complex issues.

You will support business development and go-to-market efforts of the Operations Practice Area in Europe, as opportunities arise, contributing research and analysis to marketing efforts. While contributing to client cases, workshops and proposals, occasional travel to serve clients onsite during staffing assignments is expected to understand client requirements, and design / develop solutions.

The Operations Practice Area is one of BCG's functional practices and helps our clients create competitive advantage by enhancing their performance and building strategic capabilities. The Service & Support Operations Topic Area is an expert network of knowledge team members and experienced consultants who help clients on specific cases related to the functions and disciplines within the topic (e.g., cost analysis, cost reduction and efficiency optimization in corporate functions, services operations etc.).

You will support your Service & Support Operations topic in developing existing & new intellectual property and knowledge assets. You will work on commercialization efforts for the topic, in conjunction with business leaders, supporting marketing efforts, conferences and publications.

Additionally, as an expert in cost excellence and banking operations your contribution will range from remote support with ad-hoc requests to full staffing on a module or case, occasionally on client site. This role with have a focus on topics such as process optimization and digitization, GenerativeAI use cases, cost & efficiency benchmarking, customer service models, and operating model review.

YOU'RE GOOD AT

• Solving client problems through selecting and applying analytical approaches in your area of expertise, namely cost optimization, cost analytics, organizational design, benchmarking, preferably in relation with corporate functions operations.
• Codifying knowledge and maintaining assets and tools in cooperation with our consultants, tools and analytics teams
• Communicating with senior stakeholders, in a credible and confident way
• Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas.
• Strong work ethics, service-mentality and willingness to showcase expertise
• Effective written & verbal communication
• Ability to work in a fast-paced environment and navigate complexity and ambiguity
• Collaborative, team player – including in an international, virtual communications environment
• Flexibility and bring a curious and creative mindset, open for new things and able to propose innovative ideas

What You'll Bring

• 1-2+ years of consulting experience with relevance to corporate functions; candidates with consulting experience preferred
• In lieu of consulting experience, 2+ years minimum industry experience required; 3-6+ years of industry experience strongly preferred.
• Bachelor's Degree required (advanced degree preferred)
• Fluency in English and German languages
• Understanding and expertise in service industries, such as banking/insurance with exposure to topics such as process optimization and digitization, GenerativeAI use cases, cost & efficiency benchmarking, customer service models, and operating model review
• Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment.

Who You'll Work With

As a Senior Knowledge Analyst, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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