Locations: Atlanta | Boston

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the North America (NAMR) Operations Senior Manager, you will partner closely with NAMR Operations functional and local leaders to design and deliver high-priority transformation initiatives across the NAMR Administrative Services function, while also supporting strategic change efforts within Office Experience, Vendor Management, and Travel.

Additionally, this role leads critical run-the-business communications and change efforts across NAMR Operations, ensuring operational continuity, leadership alignment, and disciplined execution. This includes supporting day-to-day priorities and leading high-impact engagements with broad and executive-level audiences.

This Role Will Dedicate Approximately

• 75% to change leadership and end-to-end project/program management
• 25% to strategic communications, stakeholder engagement, and executive storytelling
  
  

You will define and structure complex initiatives, translate strategy into clear execution roadmaps, and ensure measurable impact across people, processes, and technology. A critical element of success will be landing people-centric change—aligning stakeholders, shaping compelling narratives, and driving execution from insight to implementation.

You will play a key role in advancing high-impact initiatives such as technology implementations, operating modeling enhancements, service delivery evolution, and new ways of working—ensuring strong governance, adoption, and value realization.

Key Responsibilities

Change Leadership and transformation execution

• Lead end-to-end change strategies for high-priority NAMR Operations initiatives, including impact assessments, stakeholder alignment, adoption planning, and sustainability design.
• Translate strategic objectives into structured transformation roadmaps with clear milestones, risk mitigation plans, and measurable success metrics.
• Drive both the technical and behavioral components of change to ensure initiatives are fully embedded and deliver sustained operational impact.
  
  

Project and program management

• Own day-to-day management of complex, cross-functional initiatives from scoping through stabilization, ensuring disciplined execution and predictable delivery.
• Establish clear governance structures, define scope and success criteria, manage interdependencies, and proactively mitigate risks and issues.
• Provide structured executive updates and performance tracking that clearly articulate progress, trade-offs, and value realization.
  
  

Strategic communications and executive storytelling

• Own and evolve the NAMR Operations communication rhythm and governance model—including leadership updates, townhalls, and engagement forums—ensuring consistent messaging and strong alignment across leaders and stakeholders.
• Develop compelling, executive-level narratives that articulate the purpose, strategic context, measurable impact, and business outcomes of transformation initiatives.
• Design and execute structured communication and stakeholder engagement strategies that translate complex operational, organizational, or technical changes into clear, actionable messaging that drives understanding, trust, and sustained adoption.
  
  

YOU'RE GOOD AT

• Leading change in a complex environment: You bring clarity and momentum to ambiguity, confidently guiding cross-functional stakeholders through transformation while balancing strategic priorities and operational realities
• People-centric change leadership: You genuinely care about people and understand that successful transformation requires empathy, trust-building, thoughtful stakeholder engagement, and intentional adoption planning.
• Executive storytelling and influence: You distill complex operational and organizational topics into compelling, outcome-oriented narratives that drive senior-level alignment, confidence, and decision-making
• Strategic problem solving: You proactively identify emerging challenging and opportunities, design innovative solutions, and drive them forward through structured plans, clear ownership, and disciplined execution
• Building trusted partnerships: You develop strong relationships across functions and levels, navigating organizational dynamics with maturity, credibility, and sound judgement
  
  

What You'll Bring

• 8-10 years of progressively responsible work experience
• Bachelor’s degree required; MBA or advanced professional degree strongly preferred
• Deep change management expertise with ability to align stakeholders and embed lasting behavioral and process change
• Exceptional executive communication and storytelling skills with strong senior-level influence
• Strong strategic thinking with the ability to see the big picture, connect initiatives to broader business priorities, and define clear outcomes that drive meaningful impact
• Disciplined project and program management with experience structuring complex initiatives into clear roadmaps
• Strong track record of successfully leading complex change initiatives with a clear focus on people, adoption, and measurable impact
• Proactive, innovative problem solver who delivers scalable operational improvements
• Experience navigating complex, matrixed organizations with sound judgement and organizational savvy
• High emotional intelligence, ownership mindset, and resilience in fast-paced environments
  
  

Who You'll Work With

You will report directly to the NAMR Operations Strategic Initiatives Director and work closely with a wide range of Operations leadership teams across North America.

Additional info

Format Information

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work.

Compensation Information

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

The base salary range for this role begins at $123,000 in our lowest cost geography and goes up to $163,000 in our highest cost geography. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process.

This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a discretionary bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

All Of Our Plans Provide Best In Class Coverage

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis
• Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
  
  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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