Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Korea Operations Director defines and drives the Korea Operations strategy, leading a team of approx. 20 staff and acting as a strategic business to the Office Leader and local MDP group. The role ensures the office operates efficiently, cost-effectively, and in alignment with regional and global priorities. In a fast-paced professional services environment, the Director anticipates evolving business needs and translates strategy into an actionable Operations roadmap—balancing service excellence, cost discipline, and risk mitigation. The role proactively enhances operational effectiveness, scalability, and governance across operations services.

You will be the key member of Business Service Team (BST) leadership in Korea (alongside the People Senior Director and Finance Senior Director). As part of this team, you will play an important role in building strong internal functions and capabilities for BCG, contributing to BST policy decisions and being a visible role model for BST engagement/affiliation. You will also have key relationships with our global/adjacent Operations teams and Specialty functions in Korea.

• Overseeing and managing the facilities, interiors and infrastructure of the office, which include:
• Responsible for the negotiation and stakeholder engagement process for office lease
• Leading the process to co-ordinate new fit outs and refurbishments
• Key relationship with global real estate for developing business cases, analysis and capital requests
  
  

• End-to-End ownership of operations team and functions, including
• Developing and shaping the operations agenda, ensuring the operations function continues to evolve with changing business needs as our external environment changes
• Ensuring delivery of high-quality, reliable day-to-day office and administrative services through effective oversight and performance management.
• Negotiate and build relationships with key suppliers to ensure the best price, quality, and service – travel agencies, facility management firm, ground transportation providers, etc.
• Ensuring that our IT, Vantage, Language Service and Design Studios functions, while reporting globally, are integrated effectively and being used strategically to deliver against BCG Korea needs
• Leading major office-wide internal events such as All Staff Workshop and Year-end Party, Home Coming Day etc.
  
  

• Managing procurement, travel, safety and security
• Create, implement & manage applicable policies and processes including travel, meetings, credit card, and information & document management
• Manage compliance process for consultant driven suppliers/contractors
• Lead disciplined cost management and productivity initiatives, identifying and executing sustainable cost optimization opportunities while protecting service quality.
• Own and continuously strengthen Korea’s operational risk, safety, and security protocols, ensuring alignment with global standards and business continuity expectations.
  
  

• Supervise Operations Team, including Managers, Office Management Team, Executive Assistants Team and any contingent resources needed to bolster the team’s fluctuating capacity
• Lead structured change and improvement initiatives across Operations, driving measurable enhancements in efficiency, service quality, and business impact.
• Create and monitor service quality metrics for the team, and remedying issues as they arise
• Lead performance management and actively develop managerial capability within the team, ensuring succession readiness across key roles.
• Review team resource planning and ensure proper work allocations across staff
• Foster a high-performance culture grounded in accountability, collaboration, innovation, and continuous improvement.
  
  

• General Management and Leadership Support
• Act as a trusted advisor to the Office Leader and MDPs on operational trade-offs, cost implications, risk exposure, and service model evolution.
• Provide broader support to the Office Leader and MDPs in “running the business”, including new cross functional initiatives.
• Embed a culture of cost discipline and continuous improvement while maintaining a high standard of service delivery.
• Represent Korea Operations in AP regional forums, contributing to best practices and ensuring alignment with global standards.
• Champion adoption of digital tools, automation, and standardized processes, leading structured process improvement initiatives that enhance efficiency, transparency, and user experience.
  

Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

You’ll Work With

You'll be working closely with the Korea Office leader, and other BST functions (Finance, HR, Mktg, IT) and Operations Team. You’ll be interacting closely with the Consulting staff. Externally, the role manages strategic supplier relationships, ensuring BCG secures the best value, service, and innovation in the industry.

What You'll Bring

• Extensive relevant experience (15+years)
• Experience in a professional services firm preferred
• Excellent verbal and written communication skills both in Korean and English
• Broad knowledge in overall business management including HR related knowledge
  
  

You’re Good At

• Excellent management skills: ability to provide honest yet empathetic feedback and support in the development of employees' capabilities and resolve problems that affect performance
• Strong interpersonal and communication skills; clarity, tact, professionalism and consensus building skills – in writing, speaking and presenting information. Able to effectively persuade, influence, and negotiate, as appropriate
• Taking a strategic yet pragmatic perspective to complex business problems; ability to frame potential solutions and help team members bring the solution to life
• Driving complex and challenging transformation and change initiatives.
• Leveraging and building networks across functions and externally driving strategic initiatives
• High integrity, positive attitude, and unwavering commitment to confidentiality
• Comfortable with numbers, with the ability to perform analysis and translate into report form. Translating business priorities into clear operational plans and measurable outcomes
• Exercise judgment in managing confidential/sensitive information; trustworthy at the highest levels of internal and external confidentiality & integrity
• Reliable and cooperative team player; displays consideration and respect for others; ability to earn the respect of peers and direct reports
• Demonstrated ability to work plan, structure a team’s efforts, work independently, and take initiative
• Balancing service excellence, cost efficiency, and risk mitigation in complex decision environments
• Building credibility and influencing senior stakeholders through structured analysis and sound judgment
• Anticipating future needs and proactively evolving operating models
  
  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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