Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations - such as Procurement & Payables, Global Finance Operations, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG’s market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world.

As Enterprise Services GenAI Deployment Director, you will lead the deployment and operationalization of AI-enabled solutions across Enterprise Services and its component service lines. Acting at the intersection of business operations, technology, and transformation, you will work closely with stakeholders to translate complex business needs into scalable AI-enabled workflows, tools, and operating models. Your role spans three core dimensions:

Delivery & Integration

You will lead complex AI deployments end-to-end — from concept through adoption — embedding with functional teams to understand operational challenges, accelerate implementation, and drive measurable business outcomes. You will ensure that every solution is technically sound, operationally practical, and aligned with enterprise priorities.

Team Leadership & Coaching

You will lead a team of high-performing Forward Deployment Engineers solving operational problems in close partnership with stakeholders and technical teams. Beyond your direct reports, you will act as a leadership coach for ES team members invested in AI deployment within their functions — shaping delivery approaches, raising the bar on execution, and instilling best practices across the broader organization.

Methodology & Scale

You will help shape repeatable deployment methodologies and scalable implementation patterns that accelerate AI adoption across Enterprise Services. You will identify opportunities to improve workflows, strengthen operational resilience, and increase efficiency through automation and intelligent tooling — ensuring that each deployment contributes not just to its immediate business case but to the organization's cumulative capability.

Key responsibilities include:

AI Solution Deployment & Operationalization

Lead end-to-end deployment of AI-enabled solutions across Enterprise Services and partner functions

Translate business requirements into scalable implementation approaches and operational workflows

Partner with technical teams to ensure successful integration into existing systems and processes

Support solution adoption, stabilization, and continuous improvement post go-live

Cross-Functional Leadership & Stakeholder Partnership

Partner closely with functional leaders, product teams, engineers, and operational stakeholders to align priorities and drive execution

Lead structured governance, stakeholder communication, and decision-making processes across deployments

Influence stakeholders across regions and functions in highly matrixed environments

Manage risks, dependencies, and escalations to ensure continuity and delivery quality

Capability Scaling & Innovation

Lead a central team of deployment engineers to build AI solutions across functions

Develop repeatable deployment methodologies, playbooks, and best practices

Identify opportunities to scale successful solutions and improve operational effectiveness

Promote data-driven decision making, automation, and AI-enabled ways of working

Contribute insights and feedback to product, engineering, and transformation teams to improve future capabilities

What You'll Bring

10+ years of relevant experience across technology delivery, operations transformation, consulting, product deployment, or related fields

Demonstrated experience leading complex implementation or transformation initiatives in global, matrixed organizations

Experience working closely with technical, product, or engineering teams to operationalize digital or AI-enabled solutions

Strong understanding of AI, automation, workflow technologies, or digital transformation concepts

Proven ability to influence senior stakeholders across regions and cultural contexts

Strong analytical, problem-solving, and communication skills

Bachelor’s degree required; advanced degree preferred

Who You'll Work With

You will work closely with Enterprise Services leadership, product and engineering teams, AI and Data functions, and operational stakeholders across BCG. You will partner with cross-functional teams globally to deploy and scale AI-enabled capabilities that improve efficiency, strengthen controls, and enhance employee and business outcomes.

Additional info

YOU’RE GOOD AT

Taking a hands-on, roll-up-your-sleeves approach to solving problems and driving change in ambiguous environments

Leading high performing teams with both technical and customer service skills

Translating business problems into scalable operational and technical solutions

Influencing stakeholders across functions, regions, and levels without relying on formal authority

Operating effectively at the intersection of business, technology, and transformation

Driving structured execution while balancing speed, quality, governance, and user adoption

Communicating complex concepts clearly to both technical and non-technical audiences

Using data and insight to guide decisions and measure business impact

Building alignment and momentum across highly matrixed teams

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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