Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Global Learning & Development (L&D) Operations function is a key enabler of our firm’s success, ensuring learning programs are executed and delivered with quality, consistency, and scalability across regions and cohorts.
You will lead L&D operations in Costa Rica; driving standardization, system optimization, and process excellence, ensuring scalable, data-driven execution of learning operations aligned to global L&D priorities. You will balance operational excellence alongside building and growing a high performing operations team

Responsibilities

• Standardize global operational frameworks and governance
• Lead multi-region operations and capacity planning
• Drive automation and system improvements
• Ensure data integrity, reporting accuracy, and KPI performance
• Influence senior stakeholders across regions and/or stakeholder groups
• Improve scalability, efficiency, and operational consistency
• Optimize LMS and operational infrastructure
• Support strategic operational projects

You’re Good At

• Managing systems, workflows, and operational processes
• Ensuring data accuracy and governance
• Handling operational escalations effectively
• Driving efficiency and consistency
• Balancing capacity and demand
• Developing team capability
• Building relationships and effective working partnerships across globally diverse groups

What You'll Bring

• 9+ years of relevant experience in L&D operations, systems, or program management environments
• Proven experience leading operations across regions, systems, or large-scale portfolios
• Strong people leadership experience, including managing managers or senior operational professionals
• Demonstrated ability to scale systems, standardize processes, and drive operational consistency
• Strong stakeholder management skills, with experience influencing senior stakeholders across regions
• Experience managing complex operational environments involving systems, data, and capacity planning
• Data-driven mindset with the ability to use insights to improve efficiency, governance, and performance

Who You'll Work With

You will work with global L&D teams, business stakeholders, faculty, vendors, and cross-functional partners to deliver and continuously improve learning experiences.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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