Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Managed Service Provider Ownership

• Accountable for the performance, relationship, and contract governance of the Managed Service Provider delivering your squad. You will set clear expectations, define and track SLAs, escalate where standards are not met, and ensure the MSP operates as a value driving partner to BCG and seamless extension of the team.

Product Vision & Strategy

• Accountable to define and own the Endpoint Application Management vision, articulating a clear north star for the colleague endpoint experience.

• Develop and maintain a strategic roadmap that balances near-term delivery commitments with longer-term transformation of the service model.

• Identify and champion opportunities to evolve the request, entitlement, and software install experience — driving measurable improvements in colleague satisfaction, speed, and self-sufficiency.

• Translate business strategy and user research into well-prioritised product outcomes, ensuring squads understand the ‘why’ behind what they are building and can clearly articulate the value delivered to users.

Backlog Ownership & Delivery

• Own and maintain a healthy, well-groomed product backlog for your Agile squad with clear acceptance criteria and prioritisation rationale.

• Act as the primary decision-maker on scope, sequencing, and trade-offs — balancing user value, technical constraints, risk, and business priority.

• Lead sprint planning, backlog refinement, and sprint reviews; be an active, present partner to your squads.

• Define qualitative and quantitative measures of success for features and epics; track and communicate outcomes.

Stakeholder & User Engagement

• Anticipate and capture demand from across the business to inform planning and roadmap sequencing.

• Provide clear, concise updates on product progress, risks, and decisions to both technical and non-technical audiences.

• Serve as the authoritative voice of the BCG user — deeply understand user needs through research, feedback loops, and direct engagement.

• Build and maintain strong relationships with product teams and senior stakeholders, proactively managing expectations, communicating progress, and resolving competing priorities.

Innovation and Continuous Improvement

• AI and automation first — identify and drive improvements to product processes, tooling, and ways of working for the squad and Managed Service Provider

• Champion a culture of experimentation and learning — run retrospectives, capture insights, and embed learnings into future cycles.

What You'll Bring

• Minimum 5 years’ experience in a Product Owner or Product Manager role, ideally within an enterprise IT or endpoint/device domain.

• Proven track record of delivering user-centric products in an Agile environment, working directly with operational and development squads.

• Strong experience defining product vision, roadmap, objectives and key results, with the ability to align diverse stakeholders around a shared direction.

• Fluency with ITIL, change and release management principles, service management and agile tooling is advantageous.

• Hands-on proficiency with AI tooling including Claude, ChatGPT, and Microsoft Copilot; experience applying generative AI to accelerate product workflows.

• Demonstrated ability to design effective prompt structures and leverage AI to standardise outputs and encode team knowledge.

Who You'll Work With

• Managed Service Provider – The core team of application engineers that are the delivery engine of your squad.

• Product squads owning the Windows and Mac laptop platforms — including core productivity and security applications.

• Architecture, Quality Assurance, and Data Analytics teams throughout the product lifecycle.

• End users across BCG to understand and represent the colleague experience.

• Senior technology and operations stakeholders to align on roadmap direction and investment.

Additional info

You Are Good At

• Translating complex business and user needs into clear, actionable product requirements.

• Holding a strategic view whilst staying close enough to delivery to make fast, well-grounded decisions.

• Building trusted relationships with engineers, architects, security, and senior business stakeholders alike.

• Communicating with clarity and confidence — written and verbal — at every level of the organisation.

• Managing ambiguity, competing priorities, and pace — without losing sight of the user or the outcome.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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