[An Exciting Opportunity]

The Mission of Capital Equipment Technical Services is to maintain, and support capital equipment in a manner that maximizes equipment uptime and performance so it can be utilized on demand to positively impact people’s quality of life. If you want to have opportunity to be recognized as the best-in-class service provider in the medical device market, please join us.

[Purpose Statement]

This is a customer-oriented role, responsible for technical support to capital equipment within Boston Scientific Korea. He/she is the subject matter expert in the products assigned to him/her and provide training and technical solutions to service network. He/she performs onsite support as required &/or remote technical support from local office He/she is required to work in accordance to compliance guidelines, corporate and departmental objectives.

[Key Responsibilities]

• Provide technical assistance to internal and external customers on Capital Equipment and third-party capital equipment distributed

• Perform service activities such as the maintenance, modification, recalibration and repair of Capital Equipment and accessories in the field and in-house

• Report all service activities on dedicated formularies

• Responsible for customer satisfaction with Boston Scientific equipment and services

• Participate in Value Improvement Initiatives to improve effectiveness & efficiency of service delivery

• Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments

[Required Qualifications]

• Diploma/Degree in biomedical, electronic, mechanical, electrical or related engineering field

• Good communication skills, customer oriented, independent and self-motivated

• 3-6 years or overworking experience in field service of electronic & mechanical products

• Experience with medical related devices, such as ultrasound, laser or electrophysiology-related equipment is an added advantage

• Basic computer knowledge with MS Office

• Familiarity with technical diagrams and use of inspection, measurement & test tools (IM&T)

[Preferred Qualifications]

• Good verbal and written communication skills in English

• Holder of certification related electronic & mechanical

• Possess specialized knowledge and expertise in laser equipment

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