Program Manager Principal Consultant

Responsibilities

• Plan, manage and facilitate the successful execution of program timelines and milestones

• Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes

• Actively track all activities and their status; accountable for critical project deadlines and tasks

• Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction

• Prepare work schedule and timelines with the customer and the extended team

• Anticipate and mitigate potential issues with project delivery

• Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding

• Maintain up to date documentation and communicate findings to key stakeholders

• Regularly communicate project status and circulate project information to the team

• Obtain final sign-off and ensure customers are fully satisfied with project completion

• Prepare and ensure seamless handoff of newly implemented customers to the operations team

Show Us What You’ve Got

• 10+ years of project management and implementation management

• Demonstrated experience leading large, complex application development projects

• Experience with software re-write / re-engineering / re-factoring projects

• Able to lead deep-dive technical discussions for solutioning

• Able to provide estimates for duration/effort of design/development activities

• Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations

• Excellent people skills

• Comfortable speaking and presenting to senior stakeholders and clients

• Ability to think strategically and execute tactically, enabling cross-business teams

• Ability work in fast pace environment while following best practice and company process

• Highly driven and passionate about customer satisfaction, product development and technology

• Excellent oral, listening, and written communication skills

• Excellent presentation skills

• Banking experience desirable but not necessary