THE BIG PICTURE

We are looking for a Technical Support Specialist to assist the User Migration Lead in transitioning users from the current data analytics platform (GRADE) to a new data platform. This role requires a strong technical foundation, analytical thinking, and the ability to work in a dynamic environment.

Key Responsibilities:

• Provide technical support during the user migration process
• Collaborate with the User Migration Lead and cross-functional teams to ensure smooth transition
• Document user journeys, current and future state processes, and visualize changes
• Troubleshoot issues related to data access, platform tooling, and user setup
• Contribute to risk tracking and progress reporting

Requirements:

• Good understanding of data analytics platforms or similar experience in banking application transitions
• Knowledge of data tooling: Python, SQL, data virtualization tools, databases
• Strong business analysis skills: documentation, visualization, process mapping
• Proficiency in MS Office tools (Visio, PowerPoint, Excel)
• Excellent communication skills and ability to work with global teams
• Problem-solving mindset and ability to work in a fast-paced environment
• Experience in managing tasks or individuals is a plus
• Fluent English

WHY WORTH JOINING US

• Employment contract and/or Business to Business as you prefer
• Hybrid work
• Speaking English on daily basis, mainly in contact with foreign stakeholders and peers
• Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, insurance)
• Access to 3.000+ Business Courses Platform (Udemy)
• Access to required IT equipment
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• Being part of the core squad focused on the growth of the Polish business unit
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A work culture focused on innovation and creating lasting value for our clients and employees

Any questions? Reach out: recruiting.poland@capco.com

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.