Senior Business Analyst – Target Operating Model (TOM)

Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent

Design future-ready operating models that enable sustainable change across financial services

The Role
Capco is looking for a Senior Business Analyst with a strong focus on Target Operating Model (TOM) design and delivery to join our Business Consulting practice. This role spans multiple financial services domains, including Capital Markets, Wealth & Asset Management, Banking & Payments, and Insurance.

You will work with clients to assess current-state operating models, define future-state designs, and support the transition required to realise meaningful, long-term change. Operating in a consulting environment, you’ll collaborate with business, technology, and data stakeholders to deliver pragmatic, outcome-focused transformation.

What You’ll Do

• Lead Target Operating Model initiatives, covering current-state assessment, future-state design, and transition planning

• Analyse and design operating model components including processes, governance, data, technology, roles, and controls

• Work across multiple financial services domains to identify common challenges, dependencies, and improvement opportunities

• Facilitate workshops to align stakeholders on vision, design principles, and delivery priorities

• Support delivery teams to translate TOM designs into actionable roadmaps and change initiatives

What We’re Looking For

• Strong business analysis experience with demonstrable Target Operating Model delivery

• Cross-domain exposure across Capital Markets, Wealth & Asset Management, Banking & Payments, and/or Insurance

• Experience designing or supporting changes to processes, operating structures, and ways of working

• Ability to work with business, technology, and data teams to align operating models with delivery realities

• Consulting skills including stakeholder engagement, structured problem-solving, and clear communication

Bonus Points For

• Experience incorporating data, analytics, or AI-enabled capabilities into operating model designs

• Exposure to operating model change driven by regulation, digital transformation, or cost optimisation

• Familiarity with agile operating models, product-aligned teams, or platform-based delivery

• Experience defining TOM roadmaps, transition states, or business cases

• Confidence supporting senior stakeholders through complex design decisions

Why Join Capco

• Deliver high-impact business and technology solutions for leading financial services organisations

• Work in a collaborative, flat, and entrepreneurial consulting culture

• Access continuous learning, training, and industry certifications

• Be part of a team shaping the future of digital financial services

• Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover

• Mental health support including CareFirst, Unmind, Aviva consultations, and trained in-house first aiders

• Family-friendly policies covering parental leave, fertility treatment, menopause, pregnancy loss, and bereavement

• Holiday flexibility with 5 weeks of annual leave and the option to buy or sell days

• Minimum 40 hours of annual learning, plus a Business Coach assigned from day one

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

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