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Sentry Shift Supervisor

Capital One

Capital One

People & HR, Operations
McLean, VA, USA
Posted on Thursday, July 11, 2024

Overview

Center 1 (19052), United States of America, McLean, Virginia Sentry Shift Supervisor

Reporting to a manager, a Sentry Shift Supervisor is part of the extended Sentry leadership team and provides support, guidance, training and accountability to those they supervise and counsel to their manager and the senior manager. Shift Supervisors assist in the identification, planning, development and execution of Sentry processes and initiatives. This includes QA responsibilities for assigned Sentry processes and ongoing reviews of existing Sentry processes. Shift supervisors work under general supervision of their manager, with considerable latitude for initiative and independent judgment. This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. Shift Supervisors also have on-call responsibilities.

Responsibilities:

  • Act as people manager for the associates assigned to the supervisor’s shift, and indirect management of contract Watch Officers on the Sentry team

  • Complete monthly quality assurance for assigned areas of responsibility

  • Coordinate the critical flow of information in emergency situations.

  • Enter, update, and retrieve information from a variety of security applications

  • Support GWS security professionals in the investigation of robberies and other critical incidents related to the retail banking portfolio of the business

  • Maintain critical systems statuses during emergencies

  • Provide basic data entry and administration support as needed

  • Coordinate with project managers on new install and projects involving security monitoring, including testing of the systems

  • Create job aids as needed for the team to support ongoing training

  • Perform audits in support of investigations and people management

  • Engage in regular communication with the security consulting team and other LOB associates

  • Provides necessary training and coaching

  • The ability to function as an analyst when necessary.

  • Other administrative functions in support of Sentry

Basic Qualifications:

  • Bachelor’s degree or military experience

  • At least 2 years of experience leading, or managing a shift in a Security Operations Center

  • At least 1 year of experience with Microsoft Office or Google Suite

Preferred Qualifications:

  • At least 3 years of experience managing security operations center

  • At least 2 years of experience with security technology systems

  • At least 1 year of experience with emergency communication operations

  • At least 1 year of experience in intelligence gathering, assessment and reporting using situational awareness tools such as VCC and Dataminr.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).