Overview

West Creek 1 (12071), United States of America, Richmond, Virginia Principal Risk Associate - US Card Manual Process Governance Program (Hybrid)

The Risk Manager (Principal Associate) will have the opportunity to apply risk management, project management, and data management skills to key initiatives, primarily serving as the program lead for the US Card Manual Process Governance Program (MPG).

The Risk Manager (Principal Associate) will work horizontally across US Card to inventory, evaluate, prioritize, execute and report on manual process risk reduction in the organization. The ideal candidate will be a highly motivated risk professional with excellent analytical, process improvement, relationship management, and communication skills.

Responsibilities include:

• Key point of contact for all Card teams participating in the MPG program.

• Provide training for team leads and advocate for data quality in line with established guidelines. Lead MPG Community of Practice

• Ownership of the manual process inventory on the Salesforce Platform. For the Platform, manage coordination across Tech and DA teams to ensure data quality; own the improvements roadmap. Maintain all Job Aids and Training Materials.

• Oversee the data associated with manual process inventories to ensure accuracy and actionable information that will drive meaningful reduction results.

• Manage program communications and reporting to include dashboards, newsletters, check in meetings, and routine/special reports for leadership. Create executive level communications on program progress, status, impediments and escalation needs. Communicate and influence clearly with business partners

• Serve as a thought leader, interfacing with business and technical teams, to advocate for active management of manual process risks and solutions to remediate them

• Develop a deep understanding of MPG data to gather insights to help business teams develop remediation solutions via short and long term strategic investments

• Excellent communication skills to engage across all levels

• Based on Strategic Program capacity, the Risk Manager (Principal Associate) may lead other strategic initiatives driven out of US Card Risk.

Basic Qualifications:

• Bachelor's Degree or Military experience

• At least 2 years of experience in risk management

• At least 2 years of leading operational processes and improvement opportunities

• At least 2 years of experience in project management and leading cross functional initiatives to include experience supporting, partnering and interacting with internal partner

Preferred Qualifications:

• 1+ years of experience in Salesforce platform

• 1+ years of experience working through Tech and Data teams to accomplish platform improvements

• 2+ years of experience working in the financial services industry

• Risk Management certifications

• Process Certifications

How our hybrid model works
This role ishybridmeaning associates typically spend about half their time (2-3 days per week)in-person at one of our offices listed on this job posting.MondayandFridaysare enterprise- widevirtual work days.Tuesday, Wednesday and Thursdayare in-person days for associates to spend time together working in our beautifully-designed team areas.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).