Overview

Center 2 (19050), United States of America, McLean, Virginia Director, Project Management - Bank Modernization Program Operations Lead

At Capital One, we’re building a leading information-based technology company. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

As a Director, Program Operations Lead in Capital One’s Bank Tech Organization, you’ll lead the Bank Modernization operating structure, providing ruthless process rigor, optimizing processes, ensuring we are well managed and drive accelerated talent identification and onboarding. This operational excellence in program and project management is the key to success in this transformation program driving innovation, optimizing operational efficiencies and fueling the bank's future.

Obsessing over the program experience and operating efficiencies should be in your DNA, along with a visionary operations servicing mindset, and exceptional well managed judgment. You will provide critical leverage in overseeing key processes ensuring delivery, and effective communication across stakeholders. You will chart the course for scaling these processes and functions and need to possess a strong intellect, and have a proven track record of influencing with excellent verbal and written communication skills working with a senior management team.

General Responsibilities

• Drive transformational process rigor in the program operations

• Lead and deliver the most critical operating processes to scale and establish operational efficiency

• Cast vision for operations excellence and build an inventory of the highest leverage process enhancements or automations that accelerate scale of the program operations

• Build and lead a team of high performing associates to deliver highly effective processes and controls

• Ensure processes are operating at the pace of the program to ensure effective and timely decisioning, impediment mitigation and stakeholder communications.

• Lead the risk and audit activities for the program, ensuring the program is well managed at all times

• Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive program operating outcomes

• Oversee and manage scaling of talent and onboarding activities to position the program for success

• Apply strong communication skills to influence program operating efficiencies and effectiveness of

• Regularly and systematically use data to uncover opportunities, track process performance, and influence decision making

• Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts

The candidate will demonstrate a proven track record of:

• Strong business judgment, leadership, and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to the program

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Operational excellence: Proven track record of excellent program management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Clear results orientation: Display an intense focus on achieving both short and long term goals and be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

• Proven ability to build strong, trusted relationships and operate in an influential manner across teams to assist in driving the business agenda

• Be a collaborative team player

• Highly motivated individual that can work autonomously and can independently take initiative

• Ability to navigate ambiguous situations and bring clarity to problem solving

Basic Qualifications:

• Bachelor’s Degree

• At least 7 years of Process, Project, or Program Management experience

• At least 5 years of People Management experience

Preferred Qualifications:

• Masters in Business Administration

• 10+ years of Process, Project, or Program Management experience

• 3+ years of Operations experience

• 7+ years of People Management experience

• 2+ years of Learning & Development experience

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $202,400 - $231,000 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).