Overview

West Creek 7 (12077), United States of America, Richmond, Virginia Collateral Vault and Lien Monitoring Operations Associate

The Associate is responsible for monitoring collateral and related documents for commercial and small business loans. The incumbent’s responsibilities will include, but are not limited to:

• Provide information to internal and external clients

• Identify, research, solve and/or respond to requests, inquiries, and problem situations in a timely manner

• Review loan documentation to appropriately input collateral, document and related party data into loan accounting systems and document inventory systems

• Communicate with state/local jurisdiction, attorneys, and internal/external clients and third party vendors

• Perform follow-up on outstanding documents and exceptions, to include verifying original documentation and document recordation

• Identifying opportunities to improve processes to increase control and efficiency

• Review daily work to ensure accuracy and compliance with policies and procedures

• Build relationships with respective business units and other internal partners to align needs and provide support

• Assist management to design and implement inter-departmental controls and risk reducing processes

• Ability to come onsite to into the Richmond, VA hub location at a maximum of twice per week to collect documents, obtain signatures and/or to get documents notarized

The Ideal Candidate will:

• Perform their duties with limited supervision and have few errors

• Ability to work under stress and meet deadlines

• Have excellent organizational and time management skills

• Possess excellent communication skills and the ability to communicate with borrowers and all levels of Bank management

• Be self-motivated and able to support and initiate change in periods of uncertainty and ambiguity

• Possess the ability to work independently and in a team environment

• Understand the principles relating to the perfection of security interests in Commercial collateral

• Knowledge of commercial and small business loan accounting systems, such as ACBS or ALS

• Detail oriented

• Have the ability to lift boxes weighing up to 25 pounds

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years experience in lien perfection processes, including real estate and Uniform Commercial Code (UCC)

• At least 2 years of experience with Commercial or Small Business loan documentation

• At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 3+ years experience in a financial institution handling collateral, documenting loans or working in loan operations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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