Overview

Locations: NY - New York, United States of America, New York, New York Principal Associate, Fraud Investigator

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Law Enforcement Regional Investigation team is a much-needed position to the business in deterring fraud and pursuing criminal elements targeting Capital One products and our customers.

The associate in this position will work closely with the Law Enforcement Community, Industry Peers and internally with the Investigations team, Management, Internal Fraud Production Teams and the Legal Department. The perfect associate for this position will bring with them a working knowledge of Fraud Processes, investigation experience, corporate initiative, experience working with Law Enforcement, contacts in white collar crimes units/Investigation Bureaus/Detective Bureaus Law Enforcement Community and comfort of working on their own with little supervision. The associate should have working knowledge of SQL and/or related relational database query tools. This associate should be outgoing, flexible with 25% travel, comfortable with educational and training opportunities as well as speaking in front of large groups and testifying in court, all while keeping up with caseload in the office.

Although the position is a fully remote position, the applicant must reside within the NY Metro area.

Responsibilities:

- Accountable to LE Manager to hit goals and overall performance for the region – case volumes, arrests, restitution, turnaround time

- Manage all the states in the Northeast Region

- Communicate to all levels of leadership the health of the region and trends and hot topics

- Point of contact for the Region both internally and externally

- Identify and build cases where Capital One is being victimized by fraudulent activity. Create and keep organized spreadsheets and case files

- Have the ability to manage current caseload while continually working to find additional cases to refer

- Exhaust all resources to link additional accounts and use knowledge of processes to correctly work these accounts into the case. This includes working with the internal Linker team, Fraud Identity team and Transactional team.

- Investigate all cases from A to Z utilizing Capital One systems, specifically SQL database queries for investigation

- Ability to keep case notes and write up case reports in organized and well thought out manner

- Respond to inquiries from law enforcement, industry and court officials requesting assistance with ongoing criminal investigations

- Ability to track arrests and follow up on current cases in order to maximize restitution potential

- Will work with other Investigators to proactively maximize the protection of Capital One

- Must be able to adapt to quick direction changes to accommodate urgent requests of all types

- Have the ability to identify challenges/issues and direct them to the appropriate person in a timely manner. This will include working side-by-side with data analysts, process managers, other investigators and law enforcement officers

- Respond to victim impact statements from the courts seeking response for restitution

- Work closely with other Investigators on witness testimony processes and provide witness coverage in their respective region

- Recommend, develop and execute process improvement projects

- Share best practices across Regions

Will also have:

- Excellent Presentation skills

- Flexibility to travel with short notice – 25% travel within region

- Ability to travel to Richmond, VA for training and meetings as needed

- Strong understanding of all applicable state laws and federal statutes as they relate to financial crimes

- Excellent Organizational and Time Management skills

- Excellent communication and personal skills needed for marketing casework and obtaining cooperation of others

- Able to work autonomously – be self-sufficient and a self-starter

- Able to multitask and carrying a diverse and complex caseload

Basic Qualifications:
- Bachelor’s Degree or Military Experience

- At least 1 year of experience in SQL or relational database query tools

- At least 3 years of financial or law enforcement investigative experience – demonstrating knowledge of generally accepted investigative standards, principles and techniques used in the investigation of financial and white collar crimes
- At least 3 years of experience working with Google Suite (Docs, Sheets, Slides) and/or MS Office (Word, Excel, PowerPoint)
- At least 5 years in a Fraud Operations or financial crimes environment

Preferred Qualifications:
- CFE certification

- CFCI certification

- 2+ years court testimony

- 3+ years of experience in SQL or relational database query tools

- 5+ years experience working with Google Suite (Docs, Sheets, and Slides) or MS Office (Word, Excel, PowerPoint and Outlook)

- 7+ years of experience dealing with Law Enforcement & Court Systems on State and Federal levels

- 7+ years in Fraud Operations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $118,700 - $135,400 for Pr Assoc, Fraud Investigative Analyst

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).