Overview

Center 2 (19050), United States of America, McLean, Virginia Senior Manager Business Continuity and Resiliency| Retail Bank

As a Senior Manager in Capital One’s Retail Banking and Premium Products Risk Office, you will apply your analytical and delivery skills to our Business Continuity Program spanning, business continuity, crisis management and resiliency requirements. You will partner to develop and lead Risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will partner with peers and senior leaders, second and third lines of defense, as well as lines of business to drive organizational change in order to better manage the Company’s risk in an open, collaborative environment.

Retail Banking and Premium Product Risk professionals are experienced, well-trained, and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk services to our business partners. The Senior Manager will be a highly-motivated Risk Management professional with excellent leadership, analytical, planning, collaboration, and communication skills. This role will support Retail and Premium Products line of businesses maintaining business continuity requirements (plan management, testing requirements, technical exercise requirement, reporting requirements, crisis plan management and overall strategic alignment to second line driven program requirements)

Responsibilities:

This role supports the Retail Banking and Premium Products Risk horizontal program governance for Business Continuity Management. Specifically, this role will:

• Provide program leadership and support for Business Continuity, Crisis Management and Resiliency efforts

• Lead testing requirements to ensure all areas of Business Continuity testing requirements are adequately met (workplace and workforce strategic testing, third party application and service provider testing, third party functionality testing, and technology testing oversight)

• Oversight of Business Continuity reporting requirements

• Oversight of control and event/issue management to include identification, tracking and mitigation plans

• Provide oversight to Resiliency Testing of our owned technology applications

• Provide Audit and Exam management support

• Lead overarching program maturity in alignment to the Enterprise Business Continuity Standard and Policy to include crisis management oversight

• Partner with other Line of Business Risk offices, second Line Risk Management functions and other appropriate stakeholders and partners

• Set direction, manage expectations and lead cross-functional teams
  

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 4 years of experience in Process Management

• At least 4 years of experience in Risk Management

• At least 7 years of experience supporting and partnering with internal business clients

​Preferred Qualifications:

• 7+ years of Project Management experience leading cross functional projects or programs in Risk

• 7+ years of Financial Services risk management experience

• Project Management Professional (PMP) Certification or Masters Certificate of Project Management (CPM)

• 8+ years of partnering with a cross-functional set of partners and influencing across an organization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).