161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Director Business Strategy

Director, Business Strategy

Our Capital One Business Analysis Team.

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Working with us

Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at

RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

A day in the life of a Capital One Director, Business Analysis - Yield and Customer Terms.

You will have the opportunity to flex skills as a general manager across credit, operations, and technology in a critical area of our business that is responsible for delivering over $1B in revenue, that is poised to lead a revolution in technology-led risk management and meaningfully invest in our customer agenda, with the right leadership in place.

Specific responsibilities include, but are not limited to:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and customer success for Capital One in the face of shifting consumer and regulatory behavior. A proven track record of decision making and problem solving based on analytics. The passion to ensure our terms are mission aligned and unassailable in the market. He/she will work closely with other Customer Management teams to ensure terms are both competitive and mission aligned.

• Technology & Process ownership: Have an ownership mindset, and strategic planning with a 6-24 month horizon. Develop and implement enhancements in our technology capabilities to lead the enterprise in risk management. Continue to ensure terms are executed correctly on daily, weekly, and monthly basis. He/she should be able to drive a roadmap of continuous improvement while ensuring critical business processes continue to be invested in through PDCAs.

• People leadership: Manage and develop a cross functional team of analysts, process managers and product. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One. Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

Successful candidates will have:

• A deep understanding of product economics and PNL experience

• Experience leading a team of analysts, process managers and product

• Process owner, operations or execution experience

• High level of intellectual curiosity and comfort with ambiguity

• Well organized, able to multitask, able to prioritize with minimal direction

• Can collaboratively drive teams and stakeholders with disparate goals

• Communication skills, be able to present to executive management often and in a compelling manner on key KPIs and results

Basic Qualifications:

• Bachelor’s Degree or equivalent experience

• At least 7 years of analysis and process experience

• At least 5 years of leading a cross functional team of 8+ reports

Preferred Qualifications:

• 5+ years of leading a cross functional team of 15+ direct reports

• 5+ years of experience working in an Agile environment

• 5+ years of leading analytical, process and product teams

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).