Director Process Management - Card Integrated Delivery Team
Capital One
The Integrated Intent Management team within the US Card Command Center is looking for a dynamic Director of Process Management. Card Planning and Delivery is a part of the Card Command Center organization and leads the delivery for some of Card’s highest priority initiatives. In this exciting role, you will work closely with high level internal stakeholders to deliver and amplify Card’s most impactful work, solve complex problems from our distinct vantage point, all while balancing strategy and tactics. Our project work runs the gamut, some examples are: launching new products, leading new business integrations or leading platform modernizations.
The Role
As Director of Process Management within Card Planning and Delivery, you will collaborate with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will lead important and exciting projects from day one, working alongside key stakeholders across the company. Although the opportunities are endless, the core responsibilities of a Director of Process Management include:
Lead moderate to large sized teams on high-priority initiatives and work streams that span across Card and Capital One
Design, develop, and manage process plans and delivery roadmaps in a complex dynamic environment
Partner with customers to provide strategic and tactical recommendations in support of process delivery with a service-minded attitude
Drive solutions to complex problems across cross-functional teams by applying sound business judgment to navigate trade-offs between competing priorities
Effectively manage scope, schedule, resources, budget and communicate status, impediments, and risks/issues across all levels of the program
Deliver results and influence business outcomes across all levels of the organization
Influence and manage a large set of stakeholders/Intent owners across COF ranging from VP+ to associate
Leverage and translate data into compelling stories to drive action
The person will:
Exhibit outstanding influencing skills to effectively drive process / program efforts
Demonstrate a proven track record of excellent process management, bringing the ability to thrive in gray space and quickly putting structure in place to manage work in a dynamic complex environment
Exemplify excellent People leadership and development competencies, while holding themselves and others to a high bar for quality and results
Have passion for coaching and developing a team of associates
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Ability to set direction, manage expectations and lead cross-functional teams
Be comfortable working in a fast paced time sensitive environment
Be confident, respectful, and articulate when registering dissenting opinions with colleagues and senior management
Lead process reinvention strategies with largely horizontal impacts
Serve as subject matter expert on process improvement initiatives
Basic qualifications:
Bachelor’s degree or military experience
At least 8 years of experience in Process/Project Management
At least 8 years of experience in People Management
At least 5 years of experience in Strategic planning
Preferred qualifications:
6+ years of experience with project management tools (Jira, MS Project, Confluence)
6+ years of experience working, supporting or partnering with internal business clients
10+ years of Process/Project Management experience
10+ years of People Management experience
Process or Project Management certification (ie Lean, Six Sigma, PMP), Business Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $184,800 - $210,900 for Director, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).