Director - HR Operations and Risk
Capital One
At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.
Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart – a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change.
Our Capital One India HR Operations and Risk team is on a mission to enable game-changing business results by providing programs and solutions that improve the associate and candidate experience. We create and enable scalable and efficient people practices. We are looking for Director, HR Operations and Risk to lead our dynamic and growing team, where you will be pivotal in shaping & iterating our vision, strategic roadmap and on how HR partners & teams not only in India but across the enterprise interact and deliver together to drive meaningful advancements on our top priority work. You will partner across key enterprise HR & HR lines of business teams to drive clarity of accountability, transparency and enable decision-making informed by the right data, insights, and leadership perspective, as well as governance to monitor progress, emerging needs, and risks. The routines, products, and practices you lead will drive actionable focus on top priorities, thoughtfully sequence work for maximum impact, and ensure efficient delivery within bandwidth and on budget.
It’s an exciting time to be a part of this team as we’re building on our momentum to drive high-impact changes that will shape the next phase of our HR organization.
Responsibilities include:
Develop and implement HR Operations and Risk strategy that aligns with enterprise initiative, local requirements, and business needs
Lead and evolve key aspects of the broader HR leadership delivery model during a time of rapid growth and expansion
Oversee & simplify delivery of key HR operations and end to end shared-services, information sharing products, and practices for highest leverage in advancing work on our HR priorities and ongoing effective governance & management practices
Partner closely with HR leaders to reimagine, stand up, and drive integrated delivery structures
Seek & respond to needs, sentiment, and usage of our products, routines, and practices in a highly customer-driven way. Monitor, iterate, and drive continual enhancements according to data & insights
Generate excitement about and lead through the changes that will come with evolving HR’s delivery model to advance our HR priorities
Be a compelling influencer to gain acceptance of changes & drive desired behaviors
Serve as a key people leader, fostering a trusting, inclusive, and collaborative work environment, and with strong commitment to talent development
Support the effective onboarding of new HR leaders by accelerating their understanding of how to get decisions made and advance work
Collaborate with a broad set of partners, and develop & leverage relationships with key internal stakeholders across HR lines of business and eHR teams
Be motivated to respond to evolving business needs and new leader and associate insights, shifting strategies, roadmaps, and tactics throughout the year as needed
Additional desired skills and capabilities:
Strong collaboration, teamwork, and interpersonal skills
Highly motivated, proactive, flexible, and results-oriented
Possess the confidence and poise to influence various internal and senior stakeholders
Embrace Product and Agile mindset (e.g., data-driven, outcome- and customer-focused, tech savvy, strong business acumen, bias towards action)
Strong verbal/ written communication (e.g., active listening, leader presentations)
Strong analytical skills (e.g., strategically & creatively solve problems through frameworks & data)
High integrity to deal with confidential and sensitive topics
Proven experience developing strategy and designing & building new initiatives or programs
Basic Qualifications:
Bachelor’s Degree
At least 15 years of Human Resources OR at least 15 years of Project Management experience OR at least 15 years of Process Management experience
At least 5 years of People Leadership experience
Preferred Qualifications:
18+ years of experience in Human Resources, including experience in an HR client-facing role
10+ years of experience in Program/Portfolio Management
Strong functional and technical acumen of global HR programs including compensation, performance management, and leadership development
Experience with coaching managers on complex people matters and supporting them in strengthening their leadership skills
Proven effective partner management and collaboration with other teams to deliver a consistent employee experience
Understanding of employment laws and their impact on HR matters
Master’s Degree in Business (MBA) or Master’s Degree in Human Resources
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).