Director, Compliance

The Fair and Responsible Banking (F&RB) function, part of the Enterprise Risk Organization's Compliance & Ethics department, is seeking a highly experienced, strategic, and forward-thinking Compliance Director.

This Director will assume overall responsibility for the development, delivery, and ongoing management of two critical, enterprise-wide compliance programs:

• A new program focusing on Adverse Action requirements under the Equal Credit Opportunity Act (ECOA) and Regulation B.

• A separate program to ensure the company’s adherence to Section 1071 of the Dodd-Frank Act, which mandates the collection of small business data.

Operating in a complex, highly-regulated environment, this role is crucial for developing and maintaining programs that allow the business to offer financial products while strictly adhering to regulatory expectations.

Successful Directors in Compliance and Ethics are highly motivated professionals with a natural passion for managing risk, coupled with excellent project management, process, and analytical skills. The role requires strong organizational, leadership, and communication abilities and offers significant exposure to executives across various lines of business.

Key Responsibilities:

• Lead the development, evolution, and continuous enhancement of the Adverse Action and 1071 compliance programs.

• Provide robust oversight of these programs through strong governance frameworks, rigorous controls and testing, and clear risk escalation processes.

• Report program results to senior management and stakeholders, as necessary.

• Monitor and track work plans for the effective remediation of internal or regulatory findings.

• Cultivate a highly collaborative environment with other risk teams and partner groups to deliver an integrated and seamless risk experience for the business.

• Effectively balance competing priorities and demonstrate the ability to adapt quickly to new information or circumstances to ensure team objectives are met.

• Display a high degree of emotional intelligence; foster positive team dynamics, effectively address employee concerns, and maximize the potential of team members.

Competencies:

Leadership & Vision

• Define and drive the strategic vision for the Adverse Action and 1071 compliance program.

• Inspire, motivate, and provide clear direction to the team to successfully execute strategic priorities.

• Lead teams effectively through change and champion innovation within the compliance space.

• Demonstrate strong leadership by driving and motivating the team to flawlessly execute process improvement projects.

Risk Management & Regulatory Acumen

• Foster a robust culture of compliance risk management and balanced risk-taking.

• Ensure the implementation of effective monitoring mechanisms to proactively identify process breakdowns.

• Provide expert guidance to the business, advising on comprehensive corrective action plans when issues arise.

• Maintain a proactive, "forward-leaning" posture, staying current on regulatory and business changes to assess impacts on Capital One’s lines of business.

Operational Excellence & Technical Aptitude

• Leverage technology, data analytics, and automation to build and maintain a highly efficient and well-managed compliance program.

Key Skills & Attributes

• Communication & Influence: Possess exceptional executive communication, presentation, collaboration, and influencing skills across all levels and divisions.

• Analytical Mindset: Exhibit strong analytical and problem-solving skills, attention to detail, and the ability to operate effectively in a dynamic, agile environment.

• Business Judgment: Demonstrate proven capability to influence peers and leadership, building consensus through sound logic, rigorous analysis, and intellectual integrity.

• Adaptability: Show independent and adaptive problem-solving skills, with the capacity to quickly adapt to a changing environment.

Basic Qualifications

• Bachelor’s degree or military experience

• At least 5 years experience in building or leading compliance programs within a consumer financial services institution or leading a regulatory compliance function

• At least 5 years of people management experience

Preferred Qualifications

• Advanced degree (Master’s Degree)

• 8+ years of people management experience

• 8+ years of program management experience leading cross functional programs in compliance and risk

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director, Compliance

Richmond, VA: $187,300 - $213,700 for Director, Compliance

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).