Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireUK Change Management Lead - 12 Month Contract

UK Change Management Lead (12 month Fixed Term)

As the UK Change Management Lead you’ll be responsible for ensuring UK alignment with the Enterprise Technology Change Management Process and overseeing its delivery. You’ll also be responsible for how we manage third party changes with our key vendors. You’ll lead a team of SMEs in vendor change as well as offshore change analysts who provide sign off of change into the production environment. You’ll uphold the process to high quality gates and look for continual improvements.

We’re looking for an exceptional people leader, someone who leads by example, builds strong relationships and cares passionately about developing their associates. This is an incredibly exciting team for a new leader to join the team as the responsibility for vendor change management is centralised into the UK Change Management team. This will involve onboarding an existing team, supporting them in the transition to Service Operations and aligning your team on both current and future purpose.

You’ll work in partnership with our US Enterprise Change Management team to continually improve and innovate our approach to tech change. You’ll also work closely with Key Third Parties, our Outcome Delivery teams, Site Reliability Engineering and Service Operations teams to minimise the impact and risk associated with changing services. You’ll also get the opportunity to drive the future of the UK Change Management team through ownership of the Change Management process with a focus on Third Party Change excellence for our key third parties.

What you’ll do:

• Be a leader of people. Having a highly motivated and engaged team of Change SMEs will be fundamental to success in this role

• Onboarding of a third party change function, including the transition of people and process into a unified Change Management team, beginning with a dee

• Set a vision for third-party change excellence, articulating a clear strategy and roadmap for execution for evolving our existing processes with key third parties to continually meet the needs of our stakeholders.

• Ownership and oversight of the Change Management process for the UK LOB

• Leadership a small team of third party change analysts, leading by example with a service first approach

• Forming and nurturing US relationships you will look to drive forward UK alignment to Enterprise standards

• Drive the evolution of the UK Change Management process making use of data and analytics to influence decision making and drive initiatives to completion

• Own the evolution of the change process in response to our changing Technical and Service landscape.

• Be responsible for executing our well managed agenda through effective process, risk and control ownership

• ServiceNow product ownership

What we’re looking for:

• A proven ability of leading cross functional teams to results.

• You’ll have strong influencing and communication skills

• Be great at building relationships with a variety of stakeholders

• A Strong Service/Change Management track record in a Tech Service environment

• Be comfortable working through ambiguity and complexity, able to quickly deep-dive into operational detail to establish current state, and define a clear, agreed-upon future state solution.

• An understanding of Technical Application infrastructure and applications, including the principals of the AWS cloud.

• This role will require a degree of skill in context switching, and the application of stakeholder knowledge to problem solving

• An understanding and experience of implementing into a live IT infrastructure environment

• Experience of Agile Project Management methodology

• ITIL Foundation V4 or V5 level accreditation infrastructure or equivalent

Where and how you'll work:

This is a full time, fixed term (12 months) position and is based in our Nottingham office.

• We have a hybrid working model which gives you flexibility to work from our offices and from home.

• We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

• Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you:

• Bring us all this - and you’ll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation

• We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve

• We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.