The Ark (95988), United Kingdom, London,Senior Relationship Management and Business Development

Job Title: Senior Relationship Management and Business Development

Location: Hammersmith, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the Role

Responsible for managing business development in one or more countries, regions or industries. Responsible for building and maintaining a robust pipeline of new sales opportunities through effective networking and relationship development with appropriate industry and FinTech companies. Responsible for cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for Capital One to identify and drive opportunities to expand business targets within the portfolio. Serves a strategic role in increasing network transaction volume and revenue generation by selling new programs (e.g. Prepaid, Credit, Debit, etc...).

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

What you’ll do

• Translate organizational goals into tailored account plans that identify and capture untapped growth opportunities, with new and existing acquirer partners. Own the end-to-end strategic account roadmap for our most complex and high-volume global acquirer partnerships. Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximise network growth. Identifies and creates business cases to establish new development activities with internal (Risk, AML, etc...) and external industry partners.

• Serve as the strategic liaison between Capital One external accounts, by maintaining relationships with decision-makers, including executive-level, across company divisions of each participant. Securing alignment on strategic priorities and business cases. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.

• Manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.

• Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Capital One’s position.

• Act as the central point of orchestration for internal resources. Rally and align cross-functional teams (Product, Risk, AML, Legal) to execute complex, multi-year account strategies without direct line management.

• Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.

• Performs market analyses and business development activities to increase network transaction volume and revenue generation.

The skills and experience you need

• Passion for sales and relationship management and adept at solving business problems—whether directly or indirectly through Capital One’s merchant acquirers.

• Ability to work on a pipeline to sign up new partners while simultaneously managing existing partnerships.

• Hands-on approach, involved in planning, sales, and implementation.

• Proven ability to influence internal and external stakeholders at the executive level to secure alignment on complex, strategic and operational initiatives.

• Proven track record of signing up new partners from planning to closure.

• Demonstrated experience in end-to-end ownership of high-value, complex portfolios, shifting from transactional to strategic partnerships.

• Extensive experience working with Acquirers, Payment Networks, PSPs, including embedded finance, gateways or Payfacs, etc.

• Solid understanding of the UK/European Payment landscape.

Where and how you'll work

This is a permanent position based in our Hammersmith, London office.

We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes

• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.

• Health: Access premium care through our private medical insurance.

• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.