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Western Prairies Customer Service Supervisor (Open to Remote)

C

Cargill

People & HR, Customer Service, Operations
Multiple locations
Posted on Sunday, June 9, 2024
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Western Prairies Customer Service Supervisor (Open to Remote)

Job ID 292920 Date posted 06/03/2024 Location : Beiseker, Canada | Lethbridge, Canada | Carseland, Canada | Camrose, Canada | Equity, Canada Category SUPPLY CHAIN MANAGEMENT Job Status Salaried Full Time

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.


Job Purpose and Impact

The Western Prairies Customer Service Supervisor will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Conduct performance management, talent development, succession planning and engagement.
  • Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
  • Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
  • Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
  • Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Diploma/certificate or bachelor’s degree in a related field or equivalent experience
  • Minimum one year of directly related work experience
  • Possess a valid, full Canadian Driver’s Licence in good standing, authorizing you to drive independently during the course of your employment
  • Ability to travel up to 30% for business in the Western Prairies Region
  • Ability to work extended hours as needed
  • Must be legally entitled to work for Cargill in Canada

Preferred Qualifications

  • One year of supervisory experience
  • SAP experience
  • Salesforce experience
  • Ability to demonstrate high conflict resolution
  • Experience providing remote support

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Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.


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