The job profile for this position is IT Strategy Senior Manager, which is a Band 4 Management Career Track Role.

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Job Title: Technology Operations Senior Manager

Reporting To: APAC CIO and Head of Global Engineering & Architecture, Cigna International Health

Location: Bengaluru, India

Job Summary: The Technology Operations Lead will be responsible for defining and managing the execution of the location strategy, leading cost optimization and other strategic initiatives as part of the CTO’s office, operational reporting, and managing technology vendors. This role requires a strategic thinker with strong leadership skills and the ability to collaborate across various departments to ensure the successful execution of technology operations.

Key Responsibilities:

• Develop and implement a comprehensive location strategy to optimize technology operations across various regions, with a focus on cost efficiency and talent acquisition.
• Own and manage KPIs related to delivery and process excellence, ensuring alignment with business objectives and continuous improvement.
• Collaborate with the Talent Acquisition team to support strategic hiring initiatives, including identifying key talent and participating in the recruitment process across IH’s different delivery centers.
• Own and run key strategic initiatives on behalf of the Global CTO.
• Manage relationships with strategic technology vendors, ensuring that services are delivered as per agreed terms and that vendor performance is regularly reviewed and optimized.
• Oversee global resource management, ensuring optimal allocation and utilization of resources across different regions.
• Collaborate with the finance team to develop and manage budgets on behalf of the CTO, ensuring financial efficiency and alignment with strategic goals.
• Assist Technology Leaders in tracking the business case for key initiatives and measure outcomes.

Qualifications:

• Bachelor’s degree in Engineering/Science/Business Studies, or a related field. A Master's degree is preferred.
• 10+ years of proven experience in technology operations, with a focus on location strategy, performance monitoring, reporting, business case development, and vendor management.
• Strong leadership and team management skills, with the ability to collaborate effectively with cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Experience in hiring and training fresh graduates, with a focus on developing and deploying talent.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

About Cigna International Health: Cigna International Health is a global health service company dedicated to improving the health and vitality of those we serve. We provide health care services and solutions to individuals and organizations around the world, with a focus on delivering high-quality care and exceptional customer service.

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